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• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

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• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Smeal Undergraduate Education is seeking a Customer Service Representative to support large-enrollment testing and makeup exam services at Penn State University Park. This position will assist with the coordination, communication, scheduling, and daily operations needed to provide secure and reliable exam support for faculty and students.

The successful candidate will serve as a key point of contact for faculty, students, staff, and other stakeholders; help coordinate exam logistics; support room and proctoring arrangements; maintain accurate records; and contribute to efficient, student-centered testing operations. This role requires strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced academic environment.

Key Responsibilities 

• Serve as a primary contact for faculty, students, and staff regarding large-enrollment testing and makeup exam services. 

• Coordinate exam scheduling, room assignments, proctoring support, and related logistics. 

• Coordinate with the Center for Business Ethics and Responsibility to ensure that Smeal’s culture of honor and integrity is integrated into the SMTU and make-up exam processes, as well as into the ongoing training and engagement of proctors.

• Communicate testing procedures, timelines, and requirements clearly to faculty, students, and campus partners. 

• Support secure exam administration processes and help ensure compliance with established testing procedures. 

• Maintain accurate records related to exam requests, schedules, attendance, usage, and service activity. 

• Assist with daily operational needs, including preparing testing spaces, supporting check-in processes, and troubleshooting routine issues. 

• Provide timely customer service and follow-up to resolve questions or concerns. 

• Support continuous improvement of testing processes, documentation, and service delivery. 

Candidates should possess the following skills and experience:

• Relevant customer service, administrative support, academic support, or operations experience. 

• Strong communication