Associate Director, SAP SD (OTC) Order Management Delivery lead

Job Description

Company Overview:

Our company’s Information Technology division is dedicated to delivering innovative healthcare solutions in collaboration with global colleagues. The Enterprise IT (EIT) team plays a pivotal role in supporting key business areas such as Pharmaceutical Research, Supply Chain, Marketing, and Enabling Functions. Our EIT SAP Platform Team is responsible for our company’s SAP Global Template, ensuring the delivery of enterprise-level capabilities through unified business processes and data management.

Position Overview:

We are seeking a skilled SAP Order to Cash OM IT lead to oversee and drive the design, implementation, and management of SAP OTC processes within our organization. The ideal candidate will act as the subject matter expert (SME) for the OTC domain, ensuring the seamless integration of order management, pricing, billing, and accounts receivable processes while collaborating closely with cross-functional teams and stakeholders.

Key Responsibilities:

• Lead the design, configuration, testing, and deployment of SAP Order to Cash (OTC) processes, including order management, pricing, delivery, invoicing, and receivables.
• Collaborate with business stakeholders to gather and analyze requirements, translating them into SAP functional designs and solutions.
• Provide technical leadership in managing end-to-end OTC processes, ensuring alignment with business goals and SAP best practices.
• Configure and customize SAP SD (Sales & Distribution) and other relevant modules to meet the needs of the business.
• Manage integrations between SAP OTC processes and other systems, such as 3PL and finance platforms.
• Lead and support data migration, system upgrades, and ongoing maintenance in the OTC area.
• Troubleshoot and resolve SAP OTC-related issues, providing root cause analysis and implementing corrective actions.
• Ensure compliance with relevant IT policies, standards, and audit requirements.
• Provide training and support to business users and junior IT team members.
• Lead project teams, manage timelines, and deliver solutions on schedule and within budget.

Required Skills and Experience:

• 6+ years of experience working with SAP, including strong expertise in SAP SD and OTC processes.
• Proven experience in leading SAP OTC implementations, upgrades, and support in large-scale environments.
• Deep understanding of end-to-end OTC processes, including order management, pricing, delivery, billing, and accounts receivable.
• Strong knowledge of integration with SAP MM, FI/CO, and SCM systems.
• Experience managing cross-functional teams and working with global teams in complex, matrixed organizations.
• Knowledge of EDI, IDOCs, BTP and APIs for OTC integrations.
• Understanding of tax integration (e.g., Thomson Reuters) is a plus.
• Experience with S/4HANA is highly desirable.
• Strong communication and interpersonal skills with the ability to engage effectively with technical and non-technical stakeholders.
• Ability to contribute to multiple projects simultaneously, prioritizing tasks effectively and participating in various project phases, including Solution Design, Testing, Cutover, and Go-Live.

Preferred Qualifications:

• Knowledge of Agile methodologies is a plus.
• People Management experience a plus
• Background in the Life Sciences or pharmaceutical industry.
• Familiarity with project management / testing tools such as JIRA, HP/ALM, X-Ray or ServiceNow.

Education:

• Bachelor's degree in computer science, Information Systems, Business, or a related field.

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

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