Guest Sales & Services Representative

Voted as one of Richmond's 2025 Top Workplaces by Richmond Times-Dispatch! Join the Fastest-Growing Car Care Team in Richmond, VA   

Job Overview:
The Guest Sales & Services Representative is responsible for handling customer support calls, emails, webchat/text messages, and aids in customer solutions with Site Managers, Regional Managers, Guest Relations Managers, and Customer Service Attendants at each location. This representative also represents Flagstop Car Wash at events across the areas surrounding its locations to promote and create brand awareness through various marketing efforts.

Key Responsibilities:

Event Representation:

• Represent Flagstop at various regional events to promote the company, its mobile app, membership programs, and other marketing initiatives.

• Engage with attendees to create brand awareness, answer questions, and distribute promotional materials.

Guest Sales & Services Support:

• Provide assistance in the Guest Sales & Services office by:

  • Answering incoming calls, returning voicemails, and responding to emails.

  • Managing messages from various communication platforms

• Relay important guest feedback or issues to appropriate personnel, including Site Leaders and Regional Leaders.

• Must have a general understanding of product knowledge.

POS System & Account Management:

• Operate and navigate the Washify and AMP Point of Sale systems.

• Assist in migrating Washify members to the AMP platform, ensuring all windshield tags function properly using spreadsheets for reporting functionality.

• Manage guest membership accounts, including updates for payment methods, vehicle transfers/additions, cancellation requests or any various guest requests.

Team Communication & Coordination:

• Act as a liaison between guests and internal teams, ensuring smooth communication  and quick resolution of guest needs.

• Support cross-location collaboration to address issues as they arise.

Reporting & Documentation:

• Aid in completing reports related to membership migration and overall membership account updates.

Housekeeping Duties:

• Aids in maintaining a clean working environment around the Flagstop offices. Includes vacuuming, trash removal, sweeping and mopping.

Why Work With Us?  

• Flexible Schedules: Morning, afternoon, evenings, and weekend shifts available. 

• Competitive Pay: Start at $16/hr, with a potential for bonuses/commissions. That’s right, earn more money on top of your base pay each day.

• Growth Opportunities: We promote from within; we don’t just say it; ask the leaders at any of our sites!  

• Exceptional Benefits: We take care of our team! Check out the benefits below to see  why we are one of the “Top Workplaces” in Richmond, VA.

-Health & Wellness Benefits: 90% of your monthly insurance premiums are covered for Medical, Dental, and Vision coverage. 

- Working Advantage Discount Program: Discounts on hotels/flights/cars, and more.

- Employee Recognition Opportunities: Recognize employee achievements during meetings or through company newsletters.

- Employee Referral Program: Earn up to $300 when we hire your referral/s.

- Learning & Development Resources: Ongoing Training & Development; Become a Leader!

- Technology & Tools: User-friendly app for self-service processes (i.e. scheduling, p