Senior Systems Engineer

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

We are seeking a Senior Sales Engineer as the customer facing, technical resource supporting Emerging Internet Content Providers, Data Center Operators, and Content Delivery Operators for the western part of the United States. The ideal candidate requires a strong technical background with an understanding of Ciena’s optical products, routing/switching products, software, and customer applications. In addition, the candidate should possess the ability to position Ciena’s leadership in networking hardware and software solutions as well as how Ciena’s offerings differentiate against the competition. Candidate must be located in the western United States.

How You Will Contribute

·        Perform technical oversight, including on-site customer engagements, support customer and internal architectural discussions, and requirements definition into the engineering organizations.

·        Ability to produce written proposals, network engineering designs/documentation, as well as quoting the solutions. 

·        Be able to create, communicate and articulate the value of solutions to customers.

·        Understand the customer’s network, software applications, and architecture. 

·        Work with both internal and external organizations to drive solutions for our customers. 

·        Consult with customers on best practices and how to incorporate Ciena’s technology into their networks. 
 

The Must Haves

·        Remote sales engineer supporting Ciena’s emerging ICP, DCO and CDO customers.

·        Serve as a customer-facing primary contact for advanced technical issues.

·        Ability to understand network architectures and their building blocks.

·        Utilize Ciena’s design and modeling tools to model optical network architectures.

·        Assist in the preparation of quotes, RFx's responses, and forecasts.

·        Understand and assist customers in their API and software integration efforts.  

·        Collect and assist in the assessment of new product features.

·        Manage and track customer requests and help coordinate sales activities.

·        Assist Customer Product and Technology solution discussions and presentations

·        Support in the development of pricing strategies and incentives to win business

·        Assist in tracking of product deliverables and communicating issues to regional teams

·        Lead the transition of customers from end-of life products to other Ciena solutions.

·        Plan and support product certification, acceptance testing, and network introduction activities. 

·        Make independent decisions on routine technical activities in accordance with company policy and procedures.

·        Travel (up to 50%) to customers sites, R&D locations and technical conferences for customer engagements, technical discussions and presentations.

·        Performs other duties as as