Group Manager Market Operations

Position Title: Group Manager Market Operations 

Your role  

This is a day-to-day operations leadership role in which you will ensure Operation’s activities are aligned with the company’s financial and operational objectives. You'll leverage your leadership qualities to positively influence colleagues to embrace the Company's operating objectives. 

What you’ll do  

• Direct responsibility for the 24/7 operations of data centers within the assigned market, and responsibility to work with security and customer success teams to ensure a consistent customer experience 

• Individual is responsible and accountable for market operational metrics, including, but not limited to, financial performance, uptime, and standards compliance 

• Works closely with Market General Manager, PMG to understand market conditions and drivers and to participate in market industry events 

• Prioritize use of resources for decision making related to: 

• Operational risk mitigation and remediation 

• Meeting customer commitments on target, on time, and on budget. 

• Extend and expand value delivery for current customers. 

• Develop opportunities to deliver value to current customers in areas of their organizations not already served. 

• Having a strong sense of awareness of the competitive landscape and customer requirements/ needs to give the company the best possible opportunity of being the provider of choice 

• Collaborating with PMG and Sales to grow the business including supporting and participating in origination activity, sales and investor tours and customer business reviews. 

• Working hand in glove with customer success to address customer requirements, new deployments, and issue resolution 

• Maintaining a strong external network and insight into the latest developments in the data center 

What you’ll need  

• A bachelor's degree in business or engineering from an accredited university. MBA a plus but not required  

• Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution 

• Strong financial acumen capabilities, including a demonstrated history in analytics and financial and operating performance management and reporting. 

• Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures 

• A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy 

• Advanced analytical and quantitative skills 

A bit about us  

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. 

To learn more about Digital Realty, please visit digitalrealty.com