Customer Service Representative

DHL Supply Chain is Hiring!  At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:

• Process customer orders and prepare correspondence to meet service requirements
• Provide product, service, and transit information to customers
• Communicate effectively via phone and email with transportation providers and internal operations
• Maintain accurate records and documentation
• File daily and monthly paperwork
• Manage office tools, equipment, and supplies
• Prepare service reports by collecting and analyzing customer data
• Assist with order and product management
• Verify data entry and transactions for inbound and outbound shipments
• Support team objectives and perform additional duties as assigned by management

Position:  Customer Service Representative

Shift:  1st Shift, Sunday, Monday, Tuesday 6:00am to 6:00pm, Every other Wednesday 6:00am to 6:00pm

Pay:  $19.75 per hour

Additional Incentives: N/A

 

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: 

• Customer service in a logistics or transportation environment
• Dispatch or Transportation Management System (TMS) experience for scheduling truckloads or LTL shipments
• Effective communication with carriers and clients to coordinate pickups and resolve issues
• Intermediate proficiency in Microsoft Office (Excel, Outlook, Word)
• Experience with commercial Warehouse Management Systems (WMS) such as JDA, Blue Yonder, Red Prairie, SAP
• Familiarity with View software and ability to navigate customer portals
• Ability to thrive in a fast-paced, customer-centric team environment

Be part of the world’s largest logistics company!  DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

- Affordable medical, dental, and vision coverage available beginning on your 30th day

- PTO program for all associates, including paid holidays and vacation

- 401(k) with generous company match

- Tuition reimbursement program

- Excellent training and career advancement opportunities

 

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.