Become a part of our caring community and help us put health first
 

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The MarketPoint Director, Channel Development defines the cross-channel implementation plan to support the sales strategy for single or multiple channels and regions, targeting specific markets and/or products. A major focus will be on developing and leading national and regional sales growth and retention initiatives. The Director, Channel Development requires a comprehensive understanding of how MarketPoint organizational capabilities interrelate across channels, including an in-depth knowledge of sales processes, functions, and tools. A minimal amount of travel (likely 10-15%) will be required.

The MarketPoint Director, Channel Development defines the cross-channel implementation plan to support the sales strategy for single or multiple channels and regions, targeting specific markets and/or products. A major focus will be on developing and leading national and regional sales growth and retention initiatives. The Director, Channel Development requires a comprehensive understanding of how MarketPoint organizational capabilities interrelate across channels, including an in-depth knowledge of sales processes, functions, and tools. A minimal amount of travel (likely 10-15%) will be required.

Key Responsibilities

• Oversee the development and implementation of large-scale programs to drive sales growth and customer retention.  
• Build and maintain a Commercial Intake process in support of a best in class Go to Market program.
• Develop key performance indicators to measure program effectiveness. 
• Provide data driven expertise and management reporting to improve sales performance and increase market share. 
• Assist with go to market strategies and identify new business opportunities to increase overall sales portfolio and retention. 
• Identify key areas of improvement through trend and utilization analysis. 
• Collaborate closely with business leaders, marketing and finance to ensure implementation plans are effective, strategic and are aligned to meet MarketPoint's goals and objectives. 
• Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes
• Implements strategic plans, drives goals and objectives, and improves performance. 
• Provides input into functions strategy
• Provide leadership to a team of roughly ten associates, driving associate engagement initiatives, developing and managing talent, and leading change efforts.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's Degree in Business, Finance or a related field
• Exposure to managing large and complex projects
• Extensive successful leadership experience managing a wide range of tenured associates
• Experience working across a full product offering
• Ability to manage multiple competing priorities in a large geographical territory
• Demonstrated management and leadership experience
• Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences 
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Master's Degree of Business Administration or a related field
• Progressive sales and account management experience in the health solutions industry
• Exposure to employer groups in the public sector
• Strong Understanding of MarketPoint sales organization preferred

Additional Information

- This position primarily operates during standard Eastern business hours (EST). However, candidates should demonstrate flexibility and be prepared to work additional hours as required to meet organizational needs.

- This position will also require up to 15% travel.

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-m