Clinic Services Specialist

The University of Iowa Department of Neurosurgery is seeking a Clinic Services Specialist to provide efficient and effective clinical operational support to the Neurosurgery Ambulatory Clinic. The Clinic Services Specialist will have a shared responsibility for the clinic's check-in and check-out process, including the assembly and review of patient information and demographics for accuracy. Additionally, the Clinic Services Specialist will assist in the coordination of all necessary tests and obtain patient records to maximize the efficiency of the patient visit with the provider. This includes the coordination/scheduling of necessary patient tests and patient appointments via work queues. 

Duties to Include: 

• Provides coverage toward the front-line operations, including reception, check-out, out-of-pocket payment collection, and insurance authorization.
• Schedules patients for Neurosurgery visits and procedures using established scheduling protocol
• Coordinates appointments with clinics and specific providers, including internal and external referring providers
• Assists with problem solving of scheduling issues
• Evaluates and replies to MyChart messages and triages questions and concerns
• Review and monitor chart control for efficiency and timely documentation
• May assist with prior authorizations and the completion/submission of patient FMLA and Disability documentation
• Assists in the process of patient and clinic throughput by identifying trends and communicating to management to seek process improvement and modifications to the Epic scheduling and front-line operations workflows
• Provides clear instructions and directions to patients and care providers

For a full job description, please send an email to the contact listed below.

Percent of Effort: 100%

Pay Grade: 3A - https://hr.uiowa.edu/pay/guide-pay-plans

The University of Iowa Health Care Medical Center - recognized as one of the best hospitals in the United States - is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality healthcare and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.  This position is not eligible for University sponsorship for employment authorization.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to five (5) professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Lydia Davidson at lydia-davidson@uiowa.edu or 319-356-7456.

Required Qualifications

• A bachelor's degree or an equivalent combination of education and experience
• 1 year experience working in a customer service-oriented field
• Ability to make decisions independently, identifying issues and communicating with others
• Excellent written, verbal, and interpersonal communication skills
• Ability to maintain professionalism while handling difficult situations with callers and customers/patients
• Demonstrated ability to work as a cooperative team member

Desired