Senior Library Assistant, Rio Grande Campus

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Senior Library Assistant, Rio Grande Campus

Job Description Summary:

Coordinate circulation services at the library, including circulation desk services, staffing, bookkeeping, and training; assist patrons, report/collect usage statistics, and stack and collection maintenance in a highly automated, dynamic and diverse, customer service, and teamwork-oriented environment.

Job Description:

Description of Duties and Tasks ​

• Assists patrons with directional questions, equipment use, and updating patron information.

• Oversees and/or performs delivery of the following roles: periodical collection, reserve collection, special collections, circulation projects, stack maintenance, and technology.

• Assures that circulation task completion meets Austin Community College (ACC) policies, and Library Services guidelines by reviewing for accuracy and timely completion. Also assures that workflow meets ACC, Library Services, and federal standards for maintaining confidentiality of patron information.

• Compiles and maintains library statistics, such as equipment use, gate count, inventories, and repair and service records.

• Coordinates a team environment to ensure quality customer service to students, faculty, and staff.

• Coordinates and oversees the work of circulation staff and public service role assignments including determining priorities, scheduling, assigning, training (i.e.  training on various electronic devices), and overseeing the completion of work.

• Reconciles money collected from library fines and fees, creates invoices in college system(s), and submits deposits to Cashier Office.

• Opens and/or closes the library.

• Monitors maintenance needs and notifies appropriate staff for facilities and/or technical problems.

• Tracks and troubleshoots issues (i.e., desktop authentication) with library equipment; including computers/laptops, printers, copiers, security gate, and other equipment such as tablet bundles, maker kits, and in some locations, VDI workstations.

• Assists the head librarian in promoting and implementing library safety and security.

• Facilitates circulation services training of full-time, part-time, hourly, work study, and other library employees.

• In the absence of library manager assists patrons as needed by contacting other ACC libraries.

• Establishes and/or revises work methods, forms, processes or procedures to improve workplace efficiency in both individual and group settings. 

• Serves on Library Services or other ACC teams, committees, or group work projects.

• Coord