Senior Director, Client Engagement – Program Manager

Job Description

We are seeking a highly skilled and motivated Senior Program Management Lead with extensive marketing technology delivery and client engagement experience to join our Client Engagement organization. In this role, you will set up client engagement program management practice establishing multi-product-multi-service delivery models and continuously optimizing client experience in support of profitable growth.   

Key Responsibilities:

1. Lead and manage the establishment of the program management practice, setting standards and ensuring they are followed across all programs and initiatives.
2. Develop and implement internal and client-facing best practices to ensure superior service delivery.
3. Facilitate strategic and operational planning and implement processes to achieve program goals and objectives.
4. Leverage technology delivery experience to drive program success, ensuring timeline, value and budget obligations are met.
5. Work closely with stakeholders across the organization to create alignment between client needs and the level of service provided.
6. Develop and manage comprehensive program plans, identifying potential issues and proactively proposing efficient solutions.
7. Monitor and control program scope, timeline, cost, risk, and quality.
8. Act as a mentor to junior program management staff, fostering a culture of continuous learning and improvement.
9. Develop and maintain strong relationships with external and internal clients, ensuring their needs and expectations are consistently met or exceeded.

Qualifications:

1. 15+ years of industry experience of which 10 years of delivery leadership of complex projects is required.
2. Proven experience as a Senior Program Manager or similar role.
3. Exceptional client management skills
4. Extensive technology delivery experience.
5. Proven experience in developing and deploying technology delivery methodologies, frameworks, best practices.
6. Ability to maximize desired outcomes through culture of support and alignment.
7. Proven experience in developing and deploying technology delivery methodologies.
8. Excellent communication, presentation, and leadership skills.
9. Strong problem-solving ability and attention to detail.
10. Excellent stakeholder management skills.
11. Proficiency in project management software tools.

The Senior Program Management Lead is a key position in our organization that requires a dynamic individual with a passion for clients’ success and a knack for leadership. If you are a dedicated professional seeking to make a significant impact in a growing company, we invite you to apply.

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If y