Technical Service Representative II

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

Major Responsibilities

• Answer inbound calls and respond to emails from dealer technicians, addressing standard to moderately complex questions
• Provide accurate, timely, and detailed documentation of all customer interactions
• Troubleshoot and resolve routine to moderately complex technical issues in the field
• Instruct new dealer technicians on navigating Generac’s warranty systems and submitting electronic claims
• Assist with on‑site troubleshooting, diagnosis, and repair activities as required
• Gather and prepare documentation related to product failures for further review
• Mentor and support less experienced Technical Service Representatives

Minimum Job Requirements

Education

• Associate degree in a relevant technical field or equivalent hands-on experience

Experience

• Minimum of 1 year related technical experience

Knowledge, Skills & Abilities

• Solid understanding of fundamental mechanical and electrical (AC/DC) theory
• Strong customer service and communication skills, both verbal and written
• Ability to clearly communicate technical concepts to individuals with varying technical backgrounds
• Knowledge of engine maintenance and troubleshooting of generator sets
• Ability to remain calm and effective in high‑stress situations
• Proficiency in Microsoft Office Suite
• Developing leadership competencies and willingness to mentor others
• Strong problem‑solving skills and attention to detail
• Basic knowledge of control system programming

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”