Social Media Coordinator

Company Description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Since 2002, Achieve has grown into one of the largest private consumer fintech unicorns in the U.S., with over $40B in enrollments for our industry-leading, tech-enabled debt resolution services business, and over $11Bn in personal and home loans originations via our banking-as-a-service partner.

Job Description

We are seeking a creative and organized Social Media Coordinator to develop, publish, and manage content for Achieve and its products: Achieve Loans, Achieve Personal Loans, and Achieve Debt Relief across YouTube, Facebook, Instagram, TikTok, and Twitter. You’ll lead social engagement, communicate with creators and influencers to drive brand awareness with their audiences, and manage content calendars across platforms.

To be successful in this role, you must have a passion for social media and a relentless thirst for telling a compelling Consumer brand story that drives engagement with consumers. You understand the value of a brand and are passionate about growing our presence on platforms where consumers are actively engaged in debt conversations. You understand how users interact with content and search for answers within each platform and you know how to increase brand visibility amongst new audiences. 

You are a social media maven, and you enjoy driving conversations across different platforms, developing creative ideas to stop the endless scroll, and practices and how to employ them. You are strategic, creative, data-driven, and you love to experiment and iterate to find what works. You have a track record of delivering outstanding results in a way that garners respect from your team members. 

What you'll do:

- Develop and execute a content planning and publishing schedule across all social platforms.

- Create, edit, and publish engaging multimedia content (video, image, text) tailored per channel.

- Actively engage with other creators, influencers, and brand partners across each platform.

- Monitor and respond to comments, messages, and mentions in real-time, fostering community.

- Manage and update social media content calendars, aligning with marketing campaigns and approvals.

- Analyze performance metrics (reach, engagement, views, clicks) and prepare regular reports with insights and recommendations.

- Collaborate with internal teams (Brand, Creative, Product, and Compliance) to ensure brand consistency.

- Stay current on platform best practices, trends, algorithm updates, and new features.

- Coordinate occasional paid social campaigns and influencer collaborations.

- Maintain channel profiles (branding, bios, links), suggest optimizations and growth strategies.

- Support crisis response or sensitive customer interactions via social channels.

- Support cross-functional initiatives, such as launch events, promotions, or product announcements.

Qualifications

What you'll bring:

Bachelor’s degree in Marketing, Communications, Digital Media, or related field preferred.

- A portfolio must be included with your application

- 1–3+ years of social media coordination or digital marketing experience.

- Hands‑on familiarity with YouTube Studio, Facebook Business Suite, Instagram, TikTok, X (Twitter).

- Experience using social scheduling and analytics tools (e.g. Sprout Social, Hootsuite, Later).

- Strong visual storytelling, and basic video editing skills.

- Analytical mindset with ability to extract insights from metrics.

- Excellent communication, multitasking, organizational, and time‑management skills.

- Creative, proactive, and adaptable to fast‑moving environments.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Achieve well-being with:

• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options  
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, physical and mental health wellness programs
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to co