Product Engineer (Consultant)

Company Description

Fortegra is a global specialty insurer based out of Jacksonville that offers offer a diverse set of admitted and surplus insurance products and warranty solutions. For more than 45 years, we have delivered risk management solutions that help people and businesses succeed in the face of uncertainty. We seek to provide exciting opportunities, room for growth, and the ability to thrive in a workplace that is both challenging and rewarding. We foster a corporate culture that values the diversity of both individuals and ideas. Fortegra is proud to be Certified™ by Great Place to Work®. The prestigious award is based entirely on what current employees say about their experience working at Fortegra. For more information on Fortegra follow us on our LinkedIn .

Job Description

Review frequency and severity of repairs/replacement of various consumer products covered under Fortegra’s Extended Service agreement.  The candidate will share and collaborate with Management and our accounts to provide insight into the problem products or parts.  The candidate will work with all support units for Consumer Warranty as well as provide updates to our training materials and at times train various associates relative to triage of claims requests.  Candidate will create reporting and tracking tools for this initiative and prepare both internal and external information for review and action. 

• Will work approximately 20-30 hours per week. This will be a part-time role with flexibility. 
• Identifying deficiencies in mechanical processes relative to claims
• Reviewing claims to determine frequencies and severity of issues relative to each product covered.
• Communicate and track issues, reviewing findings with management and potentially our accounts for potential actions.
• Departmental Training relative to failures.
• Preparing documentation of critical analysis and providing suggestions for correcting errors.
• In this role you will assist in the development of operational and implementation plans for areas of assigned responsibilities.
• Researches and keeps abreast of new technologies and their applicability to areas of assigned responsibilities.
• You will support relationships through strong communication and negotiation skills with internal and external stakeholders.
• Perform detailed documentation to track project development.
• Ensure project timelines are met and stays within budget
• Strong interpersonal skills and teamwork abilities
• Effective verbal and written communication
• Understand the Manufacturing process and Retail industry.
• 2-5 years of experience working in engineering
• Firm grasp of engineering concepts, schematics and experience designing mechanical systems and products
• Excellent math skills: ability to apply advanced mathematical principles and statistics to solve problems.
• Exceptional technical and problem-solving skills and reasoning ability
• Must be self-motivated and a great team worker and lead when necessary. 

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job.  They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Qualifications

• Bachelor in mechanical Engineering

• Minimum 5 years in Insurance Industry Experience

• Understand CAD schematics and mechanical processes to uncover core problems.  Working with internal and external teams. Statistical validation.

Additional Information

Full benefit package including medical, dental, life, company paid short/long term disability, 401(k), tuition assistance and more.