Quality Control Manager

Set Hourly Pay Rate: $29.05 USD 

Shift: 7:30am to 4:00pm Monday to Friday 

Essential Functions:

• Complies with all Agency policies and procedures and follows contract specifications
• Oversees and coordinates the quality control functions of the contract
• Develops, implements, and manages Key Performance Indicators based on numerical data to assess custodial quality, operational performance, and organizational readiness to improve performance and productivity
• Assures that the performance objectives and standards specified by contract are met through the Quality Control and Training Programs
• Assures that Contractual Performance Work Statement (PWS) and frequencies of tasks comply with contractually expected quality levels and percentages of the USG
• Performs assessment inspections daily to ensure policies and procedures are effectively managed
• Reviews internal and customer inspection and observation reports and responds to inspection/deduction issues
• Analyzes deficiency patterns and builds improvement strategies for managers, supervisors, and crew leaders to follow
• Reports quality issues to the appropriate Project Manager, Contract Administrator and Director of Quality Assurance and Compliance
• Maintains a file of inspection reports and other required reports on an electronic tracking system
• Oversees, tracks, and manages the internal corporate inspection system and performance with the JAMs program
• Develops, implements, and manages procedures to improve teamwork, technical custodial practices, and working environment for all employees
• Develops and presents time management systems to ensure effective, efficient practices
• Keeps up with contract changes, modifications, and provisions and makes sure changes are implemented and followed
• Ensures implementation of quality performance in accordance with the Cleaning Management Institute and safety in accordance with OSHA standards
• Develops, implements, and manages customer satisfaction and relationship programs
• Effectively facilitates and leads groups and/or works with staff on a one-on-one basis
• Drives company van as necessary in performance of job duties
• Identifies high value customers and schedules visits to ensure customer feedback
• Responds promptly to contracting office staff, building facility managers, and customers
• Passes and complies with CPR/First Aid training and OSHA training
• Attends work regularly according to assigned work schedule
• Complies with dress code and personal hygiene standards
• Passes and complies with all building and security requirements and procedures
• Ensures that all staff comply with security procedures
• Wears ID badge(s) at all times while performing work under this Contract
• Attends and participates in in-service training, staff meetings, and other activities to facilitate professional development and applies required changes on the job
• Works cooperatively with others in a positive, enthusiastic, respectful, courteous manner

 

Secondary Functions:

• Performs inspections of daily custodial services for quality assurance
• Performs duties of the Quality Inspector as needed
• Performs other duties, tasks, and special projects as required

 

*Duties, responsibilities, and tasks may change at any time with or without notice

 

Physical Abilities Needed to Meet Work Demands:

• Ability to stand or walk for long periods of time
• Ability to go up and down stairs
• Ability to reach above the head, bend, kneel, and, stoop
• Ability to lift, carry, and push up to 50 lbs. as needed
• Ability to work in dusty spaces or adverse weather conditions
• Ability to see details on the floor, above the head, or on surfaces

 

Job Competencies Needed for Success on the Job:                      

• Ability to work independently and collaboratively with others
• Ability to be flexible and dedicated to quality and customer service
• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to work in a constant state of alertness and with safety always in mind
• Ability to analyze data and recommend corrective action
• Ability to read, understand, and apply complex contract provisions and technical material
• Ability to maintain and submit reports, logs, and other paper