CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

🌟 Senior Account Manager – Drive Growth, Build Loyalty
Are you passionate about building strong customer relationships and unlocking growth potential? Join our team as an Account Development Manager, where you'll take ownership of a portfolio of 18 to 40 high-growth potential accounts within a specific product category.

In this role, you’ll:

Lead strategic account development, nurturing and expanding existing customer relationships.
Collaborate cross-functionally to deliver tailored solutions that drive satisfaction, loyalty, and long-term value.
Execute targeted growth strategies, identifying opportunities and turning insights into action.
Be the voice of the customer, ensuring their needs are met and exceeded through proactive engagement and innovation.
If you're a relationship builder with a growth mindset and a knack for strategic execution, we want to hear from you.

Let’s grow together.

Key Responsibilities May Include:

• Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
• Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
• Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
• Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
• Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
• Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
• Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
• Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.

Location: Field based US - Must be located near a major airport

Travel: 30-50%

Major/Key Accountabilities:

• For designated portfolio, develop account strategies, including identifying value streams, in collaboration with key customer stakeholders.

• Identify, build and manage relationships with key customer decision makers and influencers (including creating a relationship management plan), using NPS to identify measures required to improve customer experience, develop and deliver plan of actions and deliver on the account growth strategy and to steer the CHEP team.

• Drive cross-functional alignment with internal experts to configure solutions and negotiate contractual terms that meet customer’s strategic goals (i.e., relentless customer focus).

• Develop and execute tailored strategies for customers that ensure their ongoing satisfact