Deputy Director of System Training

Job Description

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

DYCD’s initiatives include COMPASS, the City’s comprehensive afterschool system, Beacon Community Centers, adult and youth literacy programs,
youth employment programs, services for runaway and homeless youth, community safety programs, and community development programs. DYCD also collaborates with other City agencies on a range of mayoral initiatives to improve City services and ensure greater opportunities for minority and immigrant youth and families.

This role would be situated within the Bureau of Planning, Program Integration, and Evaluation (PPIE).

PPIE was established to lead DYCD’s efforts to transform the agency from three co-located
organizations to one agency focused on providing an-integrated network of neighborhood-based high quality services to New Yorkers.
PPIE's mission is to drive growth, impact, and innovation to make DYCD, its programs, and CBOs
more effective. PPIE designs tools, builds processes and shapes policies to elevate the
implementation of best practices and data-informed decision-making both internally and externally.
PPIE supports continuous improvement through providing capacity building and training to DYCD staff
and providers; analyzing and elevating data and community voices; increasing funding for innovation
and expansion; and developing centralized approaches and systems to support a unified vision for
DYCD.

PPIE's core functions have evolved over time into five robust centers of excellence:

Office of Analytics, Performance Management, and Reporting

Office of Capacity Building and Professional Development

Office of Planning, Program Design and Grant Development

Office of Evaluation

Office of System Integration

This role would be a part of the Office of System Integration, which plays a central role in designing
and updating DYCD’s data system to improve data collection, measurement of key metrics, and user
experience in DYCD systems.

Reporting to the Director of System Integration, the Deputy Director of System Training will assume
the below responsibilities.

System Training:

- Works closely with the Bureau of Information Technology (IT) to understand DYCD data systems and
user needs to provide training for internal and external users.

- Oversees coordination between program units, the system integration team, and IT to align training
schedules to development and program cycle timelines.

- Develop annual training plans with external vendors and program units to meet emerging and
ongoing needs. Adjust the training plans as new functionality and programs come online to ensure
adequate support.

- Manage contract with external training vendor to provide complementary trainings and assign
trainings to efficiently utilize the agency’s resources.

- Conduct and provide quality assurance and feedback on standard system trainings, including workscope submission, data entry, and monitoring, on DYCD Connect, DYCD’s system of record.

- Develop new trainings on specialized DYCD Connect functionality as needed to meet the needs of
program units.

- Understand and provide training for other DYCD systems as needed.

- Develop a system for maintaining accurate and updated user guides and other materials to support
system learning.

- Create, edit, and/or approve asynchronous resources for training, including video tutorials and other
multimedia resources.

- Document and elevate user concerns and issues with data systems to improve system functionality

- Utilize adult learning principles to increase user engagement in system trainings.

- Create mechanisms for user feedback on data systems and on system trainings to continue to improve system functionality and resource development.

- Develop communications and marketing strategies to build awareness of DYCD systems.

- Convene interagency workgroups to inform system training and policies.

- Other tasks as assigned.

Management and Leadership

- Assists in project planning, scheduling, and documentation. Ensures quarterly targets and milestones
are on track, collects and reports status of team progress.

- Provides input into project/process plans or develops plans under close supervision of supervisor and
implements plans independently with support from supervisor as needed.

- Acts as a role model in upholding PPIE standards for collaboration, facilitation, integration, and
supervision.

- Engages in th