Enrollment Coordinator, College of Health and Wellness

Summary

The Enrollment Coordinator position is responsible for assisting the Senior Director in recruiting students to CHW. In addition, this position is responsible for all active recruiting efforts to convert inquiries to enrolled students. This position is also responsible for providing operational support by working with internal and external customers to build and strengthen the CHW programs’ awareness.

This is a full-time In-person position.

Essential Functions

• Determine the prospective students preferred method of communication incorporating all media types  to ensure the transmission of information is complete, succinct, and anticipatory in nature

• Create and conduct follow-up via phone, email, live chat, web, and other methods of communication with prospects and applicants.

• Explain admissions requirements for specific programs such standardized test requirements, test waivers, essays, format for recommendation letters, transcript requirements, scholarships, discounts and resources available to assist prospective students with the process.

• Advise and guide the prospective student, as appropriate, throughout the application and decision-making process providing high-level coaching as well as technical assistance throughout the relationship.

• Promote prospect/applicant engagement with peers, faculty, and staff including department liaisons and academic advisors

• Assist with the onboarding and registration process by instructing students on the steps toward advising and registration, overriding admissions holds/restrictions as appropriate or explaining why holds/restrictions cannot be overridden.

• Develop and maintain expertise in describing the university’s financial aid opportunities and awarding policies   and practices, and ensure the highest level of service and accuracy.

• Document all contact with applicants in Salesforce, the university’s customer relationship management (CRM) tool.

• Report daily, weekly, monthly activities utilizing CRM and SIS systems.

• Conduct regular assessments of interactions with prospective students and make recommendations for needed updates of information to improve the customer experience.

• Maintain effective communications with the departments of Financial Aid, Records, and with the various academic programs/schools as necessary to facilitate their efforts in the application and conversion process.

• Assist with the onboarding and registration process by instructing students on the steps toward advising and registration, overriding admissions holds/restrictions as appropriate or explaining why holds/restriction