Bilingual [Japanese/English] Product Support Specialist (Zelus Analytics) - Remote

Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With almost 500 exceptional employees located across over a dozen countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.

Zelus Analytics, now part of Teamworks, is a premier sports intelligence platform that partners with teams across the NBA, MLB, NFL, IPL, NHL, and European football leagues. As a key component of Teamworks, Zelus continues to deliver cutting-edge analytics, empowering these organizations with advanced data insights to enhance performance, strategy, and decision-making. The platform integrates comprehensive sports data, enabling teams to gain a competitive edge through rich analysis and innovative solutions tailored to their specific needs.

We seek a Product Support Specialist with a passion for baseball and strong proficiency in the Japanese language to support our work with Nippon Professional Baseball (NPB) teams. The ideal candidate will have a deep understanding of baseball, particularly within the NPB, fluency in Japanese, and experience communicating with technical and non-technical audiences. 

This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and to contribute to the continued rapid scaling of one of the fastest-growing companies in sports technology. 

 Responsibilities:

• Work closely with our Japan-based clients to understand their needs and deliver product support.

• Prepare and maintain data and product documentation, including explanations of technical concepts, in both Japanese and English. 

• Apply a strong understanding of baseball, with special emphasis on NPB, to inform data analysis and support validation of platform releases.

• Provide language translation support for both virtual meetings and asynchronous communication channels (e.g., Slack) shared with partner teams.

• Perform ad-hoc data analysis.

• Collaborate and communicate effectively in a distributed work environment.

Required Qualifications

• Fluency in Japanese (both written and spoken) at a business level and proficiency in English.

• Deep understanding of baseball, particularly in the NPB, including its structure, rules, and key performance metrics.

• Strong written and verbal communication skills with an established record as an effective collaborator.

• Familiarity with Agile project management, version control, and related software (e.g. Jira).

• Knowledge of how data and analytics are used to support player and team performance, ideally through front-office experience.

• Experience with relational databases and data analysis techniques and/or familiarity with mathematical and statistical programming (Python and/or R) is a plus.

Desired Traits:

• Able to analyze and solve problems with urgency and to completion.

• Friendly and responsive to others’ needs and concerns; relationship-focused with a “how can I help you” attitude.

• Able to work accurately within established guidelines; relishes handling multiple details quickly, correctly, and efficiently.

• Excellent verbal and written communication skills.

• Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

What Teamworks offers:

• A role in shaping the future of sports and a career that grows as the company grows.

• An exceptional culture of high achievement and teamwork.

• Supportive and humble colleagues who are some of the top problem solvers and innovators in the game.

• Financial security t