Principal Technical Consultant - ServiceNow (ITOM)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Technical Consultant - ServiceNow (ITOM) based in the United States.

This senior technical leadership role sits at the center of complex ServiceNow transformation initiatives, helping enterprise clients design and implement scalable ITOM solutions that drive operational efficiency and visibility. You will act as both an architect and trusted advisor, guiding clients through discovery, design, integration, and deployment of advanced ServiceNow capabilities. The role combines hands-on platform expertise with strategic consulting, requiring the ability to translate business needs into robust technical architectures. You will lead cross-functional delivery teams, ensuring quality, alignment, and successful outcomes across multiple concurrent engagements. In addition to delivery ownership, you will influence technical direction, support pre-sales activities, and contribute to solution innovation across enterprise environments. This is a highly visible role with direct impact on customer success and platform adoption at scale.