Client Service Representative - Psych Outpatient Service - MSBI/Rivington - Full Time, Day Shift

Strength through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Title:  Client Services Representative

Department:  Psych Integrated Outpatient Service

Hospital:  Mount Sinai Beth Israel - Rivington

Schedule:  Day Shift

 

Provides assistance, guidance and direction to patients, ascertains the nature of their visit, assist and/or directs patients to the appropriate medical / service provider.

Roles & Responsibilities:

 

1. Greets, assists, and registers all patients visiting the Peter Krueger Clinic for the Treatment of Immunological Disorders
2. Obtains the appropriate information required to complete the registration process
3. Confirms the patient’s insurance status, prepares the patient’s medical records and encounter forms for the visit to see medical / service provider
4. Reconciles patient encounter form at the end of the patient visit.
5. Answers telephone calls regarding setting up patient appointments to the Peter Krueger Clinic and other ambulatory care practices at the Phillips Ambulatory Care Center
6. Refers calls to medical / service providers regarding patient care issues, directs calls to appropriate personnel regarding clinical / administrative issues, contacts patients to inform them of next appointment or changes in the scheduling of appointments
7. Maintains current filing in patient medical records responds to request for medical records to be sent to other outpatient practices and outside agencies, files patient medical records and purges them as necessary
8. Maintains established departmental policies, procedures, objectives, quality assurance, safety, environmental and infection control
9. Ensures patient confidentiality in compliance with Article 27F regulations
10. Sorts and distributes mail, faxes and other correspondence received in the clinic to the appropriate staff in a timely manner
11. Assists in care and maintenance of department equipment and supplies
12. Attends in-service and other required meetings; attends educational programs as directed

 Requirements: 

 High School Diploma or equivalent education required.

 

Strength through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

·         Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential

·         Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination

·         Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers

·         We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong, and are able to professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our history!

 

Who We Are

 

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

 

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (Formerly St Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.

 

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discr