Sr Software Engineer - Helix ITSM (Opening to hiring at the Lead level)

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

Why Wellmark Technology? Wellmark is building innovative, modern solutions using cutting edge technology. We are driving organizational transformation and business strategy by empowering our technology team to innovate new and elegant solutions to enhance the customer experience. Together, we are leaning into the future, owning the outcome, and driving organizational change to transform how we work. 

Job Description

About the Career: Serves as a key technical resource regarding the configuration, development, support, and maintenance of the BMC Helix implementation. Support system development and guides the team in the design, development, code testing and debugging necessary to ensure successful completion - or resolution of issues while focusing on utilization of emerging technologies. Contributes to and drives adoption of best practices (development standards, automated testing, CI/CD pipelines, etc.) across various platforms. Leads and supports a diverse development resourcing model which includes Wellmark staff, global onshore/offshore staffing, crowdsourcing, etc. Builds relationships with Wellmark leaders and acts as consultant on business process improvements and technology enhancements or capabilities. 

Our Ideal Candidate:  You have fluency in BMC Helix design and development principals that enable you to be highly effective working with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. We are particularly interested in integration experience at this time and that will be the focus of this role.  You feel effective when you can build strong business acumen and stakeholder relationships to ensure solutions are aligned with business needs.  You have passion around performance, reusability, code quality, industry best practices and mentoring other developers. 

Qualifications

Qualifications: 

Highly Preferred: 

• BMC Helix ITSM design, development and integration experience 
• Proven experience building and supporting integrations with external systems using REST and SOAP 
• Support the development and configuration of BMC Helix in a variety of areas including, but not limited to Service Catalog Portal, Change, Problem, Incident, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Reporting, and SLAs. 
• Proven experience with scripting components such as Business Rules, Filters and Escalations 
• Proven experience with Web Technologies (JavaScript, ASP, Angular, NodeJS, .NET, HTML, XML, JSON) 
• BMC Helix Certified Application Developer (desirable) 
• ITIL 4 Foundation Certified (desirable)  
• Experience developing progressive web applications 
• Experience with Mobile Development 
• Experience with MongoDB, MySQL, SQL Server, Express, Angular, and Node JavaScript Stack HIGHLY preferred. 
• Experience with AWS technologies (Lambdas, CloudWatch, CloudFront, and DynamoDB) 
• Experience working within an Agile Team using SAFe methodology 
• Experience mentoring/coaching others. 
• Experience partnering with global staffing vendors  

Required: 

• Bachelor’s degree in Computer Science, MIS, or related field of study, and at least 2 years of software development experience (ex. Angular, NodeJS, TypeScript, C++, .NET, Java, SQL) OR 6 years of related and applicable experience. 
• Strong analytical problem-solving skills. Accuracy and high attention to detail. Previous experience troubleshooting and developing creative technical solutions. Ability to provide innovative solutions to complex issues. 
• Demonstrated experience in software development lifecycle methodologies. 
• Demonstrated, strong ability to gather information, perform necessary research needed for root cause analysis, problem definition and formulation, recommend solution implementation, verification, and ongoing optimization, using data to support recommendations and best practices. 
• Demonstrated ability to build relationships to reach outcomes that gain the support and acceptance of all parties. Ability to communicate key information in a timely manner to the appropriate stakeholder audien