Senior Manager, Project Program Management (Healthcare)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Senior Manager, Project and Program Management will lead the execution of internal projects and workstreams within the Member Journey Orchestration Center of Excellence, from initiation through successful delivery. This role requires expertise in project and program management methodologies, financial oversight, and change management to ensure projects are executed on time, within scope and on budget. The Senior Manager will leverage data driven insights to communicate strategies effectively, foster continuous improvement, and share best practices across the organization. 

Fundamental Job Components: 

• Act as the primary lead for cross functional workstreams to deliver measurable outcomes aligned with business strategy and member engagement objectives.  

• Leverage project management methodologies to ensure each work stream and assigned project has clearly defined objectives, deliverables, timelines, resource allocations, funding needs, risk assessments and executive ready updates. 

• Leverage comprehensive member and operational data to tailor insights and updates for executive decision-making in an easily understandable and compelling format. 

• Proactively identify gaps and adapt project plans to ensure alignment with evolving business objectives while reinforcing organizational standards and best practices. 

• Apply highly developed knowledge of financial management principles to manage cost estimation, tracking, and budget reporting for programs and projects. 

• Coordinate cross-business knowledge sharing to highlight success stories and improve project and program management practices through insights. 

• Develop and maintain a continuous improvement plan for the project and program department to enhance delivery processes and outcomes. 

• Design and execute change management protocols that drive stakeholder engagement and adoption strategies to effectively respond to obstacles that may