Director of Security

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview

The Director of Security is responsible for ensuring the operation of the Security Department in an attentive, friendly, efficient and courteous manner, providing all guests with a safe and secure environment throughout their stay, and for protecting hotel guests, employees and the physical property of the company.

Responsibilities

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Fundamental Requirements:

• Motivate, coach, counsel and discipline all Security personnel according to Highgate Hotel’s SOP's.
• Review Activity Reports of all security shifts daily.
• Review incident reports and ensure that they are written in a clear and concise manner.
• Efficiently relay all information involved in emergency situations to designated management.
• Assist outside agencies with all communication needs.
• Assist in supervising and reviewing investigations.
• Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages and evacuation measures.
• Conduct Safety Committee meetings.
• Monitor and assist with procedures for Lost and Found items.
• Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues.
• Know Innkeeper’s Laws and ensure the hotel’s compliance.
• Know and ensure compliance with the Loss Prevention SOP’s.
• Assist in training all department personnel in MSDS, HazComm, and Bloodborne Pathogen procedures.
• Maintain the Emergency response Kit.
• Assist the Human Resources Department with conducting quarterly locker room audits.
• Assist in preparing and conducting all Security interviews and follow hiring procedures according to Highgate Hotel’s SOP's.
• Develop employee morale and ensure training of Security personnel.
• Review Security staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
• Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoice