Professional Service Leader

Company Description

Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere – from public to hybrid cloud and to the edge. Mirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Reliance Jio, STC, Vodafone, and Volkswagen.

Job Description

Mirantis is searching for a Professional Services Leader! As the Professional Services Leader, you will focus on helping our customers achieve their 
The Professional Services Leader is a strategic leadership role responsible for driving the success of professional services engagements related to the design, implementation, and management of a versatile cloud platform. This role requires a strong blend of technical expertise, business acumen, and leadership skills to lead a team of consultants and engineers in delivering high-quality services to clients. The ideal candidate will have a deep understanding of hybrid cloud architectures, Kubernetes, OpenStack, and cloud-native technologies, along with a proven track record of leading professional services organizations. 

Main Responsibilities 

Strategic Leadership: 

• Provide strategic direction and leadership for the professional services organization, aligning with the company's overall business objectives and growth initiatives. 
• Develop and execute plans to expand professional services offerings, drive revenue growth, and enhance customer satisfaction. 

 Team Management and Development: 

• Lead and develop a team of consultants, engineers, and project managers, fostering a culture of excellence, innovation, and collaboration. 
• Define roles and responsibilities, set performance expectations, and provide mentorship and career development opportunities for team members. 

Client Engagement and Relationship Management: 

• Serve as a trusted advisor to clients, understanding their business needs and challenges, and recommending solutions that align with their strategic objectives. 
• Cultivate and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention. 

Solution Design and Architecture: 

• Collaborate with clients and internal stakeholders to design and architect hybrid multi-cloud solutions that meet business and technical requirements. 
• Provide thought leadership and best practices guidance on containerization, virtualization, and bare metal infrastructure management. 

Project Management and Delivery: 

• Oversee the execution and delivery of professional services engagements, ensuring projects are delivered on time, within budget, and to the highest quality standards.
• Define project scopes, objectives, and deliverables, and allocate resources effectively to meet project goals. 

Continuous Improvement and Innovation: 

• Drive continuous improvement initiatives to enhance service delivery processes, methodologies, and tools. 
• Stay abreast of industry trends, emerging technologies, and best practices, and incorporate them into professional services offerings. 

Cross-Functional Collaboration: 

• Collaborate closely with sales, marketing, product management, and other cross-functional teams to drive alignment and support overall business objectives. 
• Provide input into product development and roadmap based on customer feedback and market insights. 

Qualifications

• Bachelor's degree in computer science, engineering, or a related field; advanced degree preferred.
• 10+ years of experience in professional services leadership roles, preferably in the cloud computing or IT infrastructure space. 
• Deep expertise in hybrid cloud architectures, Kubernetes, containerization, virtualization, and bare metal infrastructure management. 
• Proven track record of successfully leading and scaling professional services organizations, driving revenue growth, and delivering exceptional customer outcomes. 
• Strong business acumen and strategic thinking skills, with the ability to develop and execute business plans and drive organizational change. 
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients, internal teams, and executive leadership. 
• Demonstrated ability to thrive in a fast-paced, dynamic environment, and lead teams to deliver results under tight deadlines. 

Additional Information

What does Mirantis offer you?
- Work with an established