Clinical Member Coordinator

We’re Hiring a Clinical Member Coordinator��to Join Our Team!

This full-time position is an impactful role that directly influences the lives of underserved, vulnerable, and at-risk populations. We are seeking candidates who leverage their clinical knowledge and critical thinking skills to triage effectively, delegate tasks, identify risks, and close gaps in care. Your responsibilities will include contacting individuals with out-of-range vital signs or device readings, assessing their immediate health needs, reminding them of available resources, and documenting all interactions. As a Clinical Member Coordinator, you will receive real-time data through remote patient monitoring devices and be fully supported by our online platform, ensuring the highest adherence to care plans. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for companywide events and meetings. 

Key Responsibilities

• Telephonic Consultation: Provide telephonic consultation to assigned patient cohorts to triage and assess for disposition. 

• Non-Compliance Focus: Consult with individual members who are non-compliant, focusing on reengagement. 

• Team Collaboration: Collaborate with clinical services, health coaching, and member support teams to coordinate services for assigned patient cohorts. 

• Relationship Building: Develop, communicate, and maintain strong working relationships with the clinical services team, providing support and consultation as needed. 

• Patient Education: Facilitate and/or delegate patient education in support of standards of care and best practices using the most appropriate modality for each member. 

• Resource Maximization: Assist members with mobile care management devices and maximize their access to available resources. 

 
Required Qualifications

• Current and active medical certification such as MA, CNA, MedTech, LPN, Health Coach, Case Management, etc. 

• Minimum of 1-3 years of experience in a medical care setting. 

• General knowledge of chronic disease management and progression (e.g., Diabetes, Hypertension, Congestive Heart Failure, Asthma, COPD, Weight Management, Mental/Behavioral Health). 

• Proficient with technology and web-based applications. 

• Proven ability to work effectively in a remote setting, demonstrating strong communication and collaboration skills. 

• Demonstrate effective communication skills with compassion and empathy. 

• Possess exceptional interpersonal, organization, and communication skills. 

Additional Preferred Skills

• Previous experience in Urgent, Emergent, and/ or front/back medical office care settings. 

• Proven experience working with diverse populations. 

• Understanding of Medicaid and/or Medicare