E-Commerce Program Manager

We're revolutionizing the future of grocery e-commerce through developing new customer experiences in-store and online and innovative automation solutions. We're seeking a Program Manager to join our E-Commerce organization in Austin, TX, to lead our cross-banner and automated micro-fulfillment operations across pilot stores. This role sits at the intersection of technology and operations, driving key performance metrics and programmatic improvements to deliver a best-in-class customer experience. You'll partner closely with supply chain, store operations teams, product and technology, finance, and store design to optimize workflows while playing an instrumental role in scaling new customer experiences, expanding selection, and launching large-scale grocery automation programs.

The ideal candidate will bring a strategic mindset and exceptional program management capabilities to navigate complex, large multi-stakeholder initiatives across the Whole Foods Market and Amazon. Success in this role requires a track record of proactive stakeholder management, ability to learn and operate independently, identify opportunities for innovation, agile problem solver, and deliver end-to-end project solutions that drive business impact. You'll also serve as a thought leader in the online grocery space, monitoring industry trends and driving the evolution of grocery e-commerce across our organization.


Key job responsibilities
• Leads operational and labor strategy for cross-banner and automation initiatives.
• Drives and owns critical operational metrics, delivering insights leadership and key stakeholders
• Resolves complex operational challenges and implements systematic improvements across programs.
• Identifies potential risks or roadblocks and works with stakeholders to manage gaps, identify solutions, implement changes and document processes as required.
• Launches micro-fulfilment operations in new locations, ensuring a successful ramp
• Creates and maintains operational documentation, including SOPs and team communication
• Supports department goals, identifies synergies, and suggests process and communication improvements to help our cross-functional team work more efficiently.
• Effectively documents information across workstreams, stakeholder teams, and scopes.
• Builds constructive business relationships with all stakeholders, including Amazon partners.
• Leads execution of programs, including managing timelines, managing budget, program status communication
• Ensures / develops weekly, monthly, and quarterly reporting for Ecommerce programs.
• Identifies reporting requirements and ensures access to program-related data


Skills:
• Resourceful self-starter who is comfortable with ambiguity and excels in problem solving.
• Ability to leverage, influence, navigate, and build partnerships across business teams.
• Presents information and responds to questions with guidance, one-on-one, and with internal and external customers. Tailors communication approach to specific situations and audiences.
• Strong understanding of Ecommerce strategy, planning, and execution and standard project management methodologies and requirements.
• Strong quantitative, analytical, and financial analytical skills.
• Able to identify alignment / misalignment of team / program goals with larger organizational strategy, goals, and objectives.
• Ability to understand and support project scope, goals, deliverables, establish RACI, and proactively create net new documentation as needed.
• Proven collaborative spirit and relationship builder with diverse stakeholder groups.
• Desire and ability to be a team player who appreciates a unique, entrepreneurial, and collaborative environment.
• Ability to keep projects on track financially and in accordance with stakeholder deadlines.
• Impacts the quality of own work and that of the team.

Basic Qualifications

- 3+ years of program or project management experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree, or experience in an industry role

Preferred Qualifications

- 2-3 years of program management experience, preferably (but not required) in retail or the food or packaged goods industry.
- 3+ years of driving process improvements experience
- Experience in retail operations is strongly preferred.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally