Senior Product Owner

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team:

As Product Owners in Developer Productivity, our focus is on building applications and processes for the dynamic needs of our Engineering and Product teams. We're dedicated to building the right solutions that support 5000+ engineers, product managers, and program managers in their day-to-day operations.

What you get to do in this role:

• Achieve and maintain a super-user level of expertise with the tools and processes used by ServiceNow Product Development, Engineering and related teams, proactively sharing that expertise, and applying it to the evolution of the ecosystem.
• Implement core internal operational processes that will achieve the goals of the business; design the processes and measure impacts/outcomes, communicate the vision and strategy to business stakeholders, oversee and support the implementation
• Gather, curate, and prioritize requirements to solve problems as presented or discovered.
• Document existing business processes, process workflow diagrams, and all other supporting documentation
• Produce mock-ups or wireframes to illustrate design concepts
• Create and maintain user personas, use-cases and business requirements documents
• Work with stakeholders, Product Owners and Internal Development teams to drive process and system
• improvements.
• Function as agile product owner, working with the internal development teams; defining and prioritizing a backlog
• of work including the creation of epics and user stories, and be data-driven in prioritizing new features,
• enhancements and quality improvements.
• Coordinate implementation of finalized process or development efforts with management, training,
• documentation, communication, and other relevant items.
• Set up process success criteria for monitoring
• Develop, share and enforce best practices

Qualifications

Preferred Qualifications:

• Familiarity with SDLC, DevOps, Quality Standards, and Best Practices
• The ability to learn new technical concepts quickly
• The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
• Solid understanding of Agile and Lean methodologies
• The ability to context switch between future product planning and current product adoption activities
• The discipline to focus on high leverage activities, i.e., being good at saying “no” or “not now”
• Demonstrated strong and effective verbal, written, and interpersonal communication skills with the ability to communicate technical concepts to non-technical audiences as well as communicating effectively with highly technical and knowledgeable audiences
• History of creating great working relationships with all levels within the company and across multiple disciplines
• Comfortable facing new challenges, ambiguity, and changes in direction
• Familiarity with the ServiceNow platform capabilities

Basic Qualifications:

• Bachelor degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Compute