Self Pay Operations Supervisor

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

­­­­­­­­­­­­CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $46,900.00- $65,125.00/ based on experience

The Supervisor of Self-Pay is responsible for the performance and effectiveness of the department. The Supervisor will be responsible for monitoring staff productivity and ensuring department objectives are met to improve revenue, accelerate cash, and provide excellent service to Ensemble Health Partners client’s patients and family. Additionally, they will work with Patient Access, Clinical, Coding, Billing, Cash Application, Follow-Up, and Denials and Revenue Management departments to coordinate efforts and ensure timely resolution to inquiries. They will empower staff to develop methods of process improvement, including planning, setting priorities, conducting systematic performance assessments, implementing improvements based on those assessments and maintaining achieved improvements.

Essential Job Functions:

Supervises all self-pay inventory activities performed by staff across Ensemble Health Partners. Staff responsibilities include:

• Working work queues
• Processing email requests from internal and external sources
• Working worklists
• Generating and reviewing reports
• Partnering with other departments to resolve issues with accounts
• Meeting collection goals as set by department
• Supporting departmental efforts to achieve area specific SLA’s.
• Ensures adherence departmental budget. Prepares monthly reports as requested.

Establishes departmental goals with the staff to optimize performance and meet budgetary goals while improving operations to meet the financial goals of the organization.

Collects, interprets and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals. 

Works with internal and external customers to make key decisions, impacting either the organization or an individual patient.

Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Job Experience:

1 to 3 Years

Education Level:

Associate’s degree or Equivalent Experience

Preferred Knowledge, Skills and Abilities:

• Experience in physician and hospital operations
• Revenue Cycle Knowledge
• Microsoft Office experience
• Knowledge and experience in hospital compliance and provider relations
• Ability to think logically and critically

Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in