Sales Development Manager

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

As a Sales Development Manager at Constant Contact, you will lead, coach, and motivate a team of 6-8 Outbound Sales Development Representatives (SDRs). This role drives the top of the sales funnel by ensuring exceptional outbound prospecting and coaching the SDR team to exceed qualified opportunity goals for Constant Contact’s Indirect organization. We seek a competitive, metric-driven, collaborative, and energetic leader with strong sales development acumen to optimize outbound processes in a fast-paced environment.

What you’ll do:

Team Leadership:

• Manage 6-8 Outbound Sales Development Representatives, fostering a high-performing, collaborative culture.
• Recruit, train, and mentor SDRs in outbound prospecting techniques (cold calling, email, social selling) to exceed qualified opportunity targets.
• Provide ongoing coaching and development to enhance team skills.

Sales Development Strategy and Execution:

• Analyze key outbound prospecting metrics (e.g., call volume, open rates, meeting set rates) to identify trends and opportunities.
• Provide data-driven insights to senior leadership.
• Develop innovative strategies to boost individual and team pipeline generation and meeting set rates.
• Ensure accountability for daily, weekly, and monthly outbound activity and qualified opportunity targets.

Prospect Engagement Focus:

• Maintain high standards for professional outbound engagement, preparing prospects for sales conversations.
• Serve as an escalation point for complex prospecting challenges, providing resolution and coaching.

Operational Management:

• Monitor sales development metrics and generate reports for data-driven decisions on outbound performance.
• Manage CRM (Salesforce) and sales engagement platforms (Salesloft, Outreach) for accurate activity and opportunity records.
• Drive efficiency in outbound prospecting via technology, automation, and workflow improvements.

Who you are:

• 3+ years outbound SDR/BDR experience (high-volume preferred).
• 2-4 years sales management experience, ideally leading an outbound SDR team.
• SaaS sales experience, exceeding pipeline generation expectations.
• Fosters positive team culture, supports success, and thrives on competition.
• Passionate about developing and coaching outbound prospecting talent.
• Brings energy, positivity, and a fun-loving attitude; collaborative and open to feedback.
• Adept at helping small businesses succeed through effective outreach.
• Proven ability to sell services/technology to small businesses preferred.
• Strong analytical skills for outbound prospecting performance decisions.
• Comfortable with feedback; adept at managing change.
• Salesforce and sales engagement platform (Salesloft, Outreach) experience a plus.
• This is a hybrid role, requiring a minimum of 3 days per week in our office at times.
• You are excited to be part of a growing global team.

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees$75,600—$97,808 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. 
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
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