Principal Product Manager - Enterprise Service Management (ITSM)

Basic Information

Country:

United States

State:

NA

Date Published:

24-Apr-2025

Job ID:

44527

Travel:

You may occasionally be required to travel for business

Additional Locations:

Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC This role can be based remotely in United States  Looking for more details about our benefits? You can also learn all about them by clicking HERE

Description and Requirements

CareerArc Code

CA-JR #LI-JR1 Remote: #LI-Remote

"At BMC trust is not just a word - it's a way of life!" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!  The DSOM product line includes BMC’s industry-leading Digital Services and Operation Management products. We have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees’ innovative ideas. So, if Innovation is close to your heart – this is the place for you!

Principal Product Manager ESM – North America

BMC Helix Enterprise Service Management offers SaaS solutions designed to elevate user experiences across lines of business through intelligent automation, unified workflows, and rapid customization. BMC has been named a leader in the Forrester Wave™: Enterprise Service Management, Q4 2023 report.

As a Principal Product Manager for Enterprise Service Management, you will conduct customer research, define and deliver capabilities to enterprises and organizations. A key focus area is applying generative AI to transform solutions in this space. You will work across multiple teams in the company to ensure that we have a competitive product strategy and a plan to deliver releases four times a year. Each day, you will work with an engineering team, designers, marketers and sales to build and deliver products that people and companies love.  You will be charged with delivering and driving adoption of world-class cloud applications. You love making products that delight customers. You understand that great products balance simplicity and robust features to solve real world problems. Saying “no” is as important as adding new features.  The successful candidate will have a global role either US remote or based in one of our North America offices.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Accountable for delivering detailed product requirements for n