• Leadership opportunity at Lifeblood

• 18-month fixed-term opportunity: 54 hours per fortnight across 8 shifts

• Rotating roster with varied shifts, Monday to Sunday

• Based at Brunswick Donor Centre, VIC

 

Discover life-giving possibilities

 

Lifeblood is more than a job or career move. It’s an opportunity to be part of work that truly matters. Our purpose is simple: life-giving donations for life-changing outcomes. Together, we’ll support you to build a fulfilling career with Lifeblood.

 

About the role

 

We’re seeking a Session Leader to join our Brunswick Donor Centre. Reporting to the Donor Centre Manager, you’ll provide day-to-day operational leadership and oversight, ensuring the end-to-end donation experience runs smoothly, safely and to a high standard.

In this role, you’ll help drive operational excellence, support and develop your team, and create an exceptional experience for donors. You’ll understand how your team contributes to broader business goals and confidently turn strategy into clear actions that support strong operational and customer outcomes.

You’ll provide direction, encouragement and support to build an effective team culture, while managing challenging situations with respect and empathy. You’ll also bring self-awareness to your leadership, reflecting on your strengths and development areas as you continue to grow.

 

In a typical day, you may:

 

• Lead the end-to-end donor journey with a focus on safety, quality and efficiency
• Coach, engage and develop your team to perform at their best
• Support the team to achieve operational, growth and customer experience goals
• Create a positive culture where people feel valued, supported and empowered
• Deliver a safe, seamless and positive experience for donors
• Insert and remove needles to collect donations, with training provided
• Act as the first point of contact for complex donor assessments
• Provide clinical oversight to support successful phlebotomy
• Use data, insights and team feedback to identify improvement opportunities
• Maintain Lifeblood’s high standards for safety and quality

 

What we’re looking for:

 

• Leadership experience in a supervisory or management role
• The ability to engage, motivate, coach and develop teams
• Experience giving constructive feedback and helping people reach their potential
• Confidence translating business strategy into clear team goals and actions
• A focus on operational excellence, continuous improvement and strong customer outcomes
• The ability to lead teams to achieve operational and growth targets
• Strong interpersonal skills and the ability to build genuine connections with donors and colleagues
• A collaborative approach and strong sense of teamwork
• Digital and technical confidence, including the ability to use data and insights to guide decisions
• Sound judgement when managing challenging situations in a fast-paced environment
• Flexibility to work 8 shifts per fortnight across a rotating roster, with centre operating hours ranging from 7am to 7:30pm
• Clinical experience is desirable but not essential

 

To view the current operational hours for this centre, please check here: Find a donor centre near you | Australian Red Cross Lifeblood 

 

Benefits and Wellbeing

 

We place our employee's well-being at the forefront and express gratitude and care for one another. As an A