Production Operations Manager

Company Description

About PXP

We are PXP—the future of creative production. We’re the click-drivers and the antidote to “the skip”, building stronger connections between brands and people. We are smart creatives, fearless explorers, and solution finders. Our ambition drives us to influence the world by helping brands become cultural icons.

https://www.pxpstudios.com

Job Description

JOB DESCRIPTION

Title:  Regional Operations Manager

Regional Operations Lead

KEY RESPONSIBILITIES

The Regional Operations Manager will provide leadership and direction for a specific workstream / group of work streams while also managing and continuously building on the client partnership. The role requires overseeing delivery teams across multiple sites to deliver key campaign assets across Haleon brands in the North American markets.

The Regional Operations Manager will work with other roles in the service layer and the onsite teams supporting our client across various brands and delivering on their creative production needs. The service layer and onsite teams deliver a truly transformation work-stream for the specific region in a three-part production model. Agile onsite work, simple/complex adaptation  work, as well as planned content production across all channels. Not only is the Operations Manager hands on with all things production, but all process related elements too. This includes but is not limited to Finance, Business Affairs, local and off-shore production teams, and the local US On-Site Studio.

This is a very demanding and dynamic role that will require the Regional Operations Manager to have strong experience in a similar role, managing and keeping organization within creative production teams, key internal and external stakeholders, as well as clients. Critical knowledge of the creative and production processes, understanding key timings for inputs as well as being able to mitigate risks, solve problems and deliver on brand consistency by being aware and collaborating with regional teams is essential.

EXPERIENCE

• The Regional Operations Manager will have 5+ years' experience in a client-facing production role preferably within Consumer healthcare, FMCG or Beauty categories 
• Understanding of animation, live action and digital workflows from creative through to delivery
• Proven data driven experience in operations measurement and management
• Able to build and maintain key relationships with agencies, partnerships, clients and key stakeholders
• Experience managing production teams across multiple markets and locations
• Operationally and financially minded, able to work on demand planning, revenue forecasting, and working on creating and communicating ongoing process updates
• Considerable work planning and time management skills, able to prioritize and manage multiple projects and campaigns at the same time

JOB DUTIES

• Ensure production content is delivered on time and to the highest standards in quality, meeting client SLAs across individual workstreams
• Work in a collaborative way with teams, both locally and globally to ensure information is shared effectively and in a timely manner
• Work closely with the Data Insights Team to ensure learnings are discussed with creative agencies and clients at key points within the creative development process
• Manage campaigns by breaking down deliverables into logical components, and distributing to the appropriate onshore/offshore resources
• Contribute to the smooth running of the business, delivering against client KPIs  
• Support onsite, regional and global teams as needed (providing solutions when required) to ensure work is transferred seamlessly between production hubs
• Have excellent communication skills, ability to present with gravitas and engage the most senior clients and stakeholders
• Leading quarterly and annual data collection and organization to ensure accurate reporting

COMPANY VALUES

TRUST

Trust is the cornerstone upon which we build our relationships. We hold ourselves to the highest standards of how a partner should behave. We treat our people and our clients with respect, transparency and honesty.

TALENT

This is first and foremost a people business. We are committed to ensuring Publicis Groupe a destination for the best talent in our industry. We value people as individuals, growing ourselves as we grow our client’s business.

TRANSFORMATION

True transformation comes when we stop managing change, and instead initiate change. We believe in our purpose to be the admired force for business transformation. We believe that focusing on performance and results has the power to t