Lead Technology Product Manager

Job Description:

Job Description - External

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

About the Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it. We foster an inclusive and collaborative culture, valuing diverse perspectives to drive innovation and exceptional customer experiences.

About the Team:

AT&T is looking for a Lead Technical Product Manager to join the Consumer Technology Experience (CTX) business unit. Someone who is passionate about the eCommerce industry and has analytical and multi-tasking abilities to thrive in a fast-paced environment. Collaborates closely with UI/UX designers to transform user insights into intuitive, high-impact digital experiences. Demonstrates a deep understanding of design systems and user-centered design principles to ensure seamless product execution. Proven experience bridging the gap between design and development teams to deliver polished, user-friendly interfaces.

About the Job:
This role requires current Digital user (UI) experience. We need talent who understand UI/UX. Visual UI experience is a must, UX is nice to have. You must have experience working with UI/UX teams or design teams. This person will not design/develop but must have experience working closely with UI/UX (Visual designers), understand design principles and bring customer facing friendly experiences to life. 

We also need candidates with both high-volume websites and Customer Journey experience. B2C & e-Commerce experience is required.

This is a technical job limited to technical organizations. The Lead Technical Product Manager is responsible for defining and driving the product vision, roadmap, and execution by collaborating with cross-functional teams to deliver customer-centric software solutions and meet business objectives. Requires familiarity with software development methodologies and best practices, service-oriented architecture, and product analytics, and experience in managing Ing complex or high-priority technical products and influencing strategic decisions related to the product. You will act as the CEO of your product area, owning the end-to-end product lifecycle and driving measurable business impact.

Experience:

• 8+ years’ experience in product management, particularly in the web and digital e-commerce industry.

• 8+ years of proven track record managing complex technical products from conception to launch, with a focus on delivering measurable outcomes such as revenue growth, customer engagement, or NPS improvement.

• 8+ years of experience in a senior or leadership role, with demonstrated ability to lead cross-functional teams.

• 5+ years of experience in web and digital acquisition space, launching customer-facing digital journeys.

• 8+ years of scrum team PM experience, working with UX, QA teams, product releases, insights, VOC analysis is required.

• 5+ years of experience managing global products or collaborating with distributed teams is a plus.
   

Need Technical Proficiency in the following:

• Strong understanding of mobile and web technologies, software development processes, APIs, and system architecture.

• Proficiency with product management tools and methodologies such as Agile, Scrum, and Kanban.

• Hands-on experience with customer facing front end experiences, e-commerce platforms, content management systems (CMS), and payment gateways.

• Analytical and Data-Driven:

• Excellent analytical and problem-solving skills.

• Ability to leverage data analytics and business intelligence tools to drive product decisions and measure success.

• Experience with A/B testing, user segmentation, and performance optimization.

• Ability to define, track, and communicate key product metrics and KPIs to stakeholders.
   

Customer-Centric Approach:

• Deep understanding of customer needs and behaviors in the e-commerce space.

• Experience in conducting user research, usability testing, and gathering customer feedback.

• Ability to translate customer insights into actionable product features.

• Passion for delivering best-in-class custo