PROJECT AND PERFORMANCE TEAM MANAGER - SES - 73004053

Requisition No: 842169 

Agency: Department of Revenue

Working Title: PROJECT AND PERFORMANCE TEAM MANAGER - SES - 73004053

 Pay Plan: SES

Position Number: 73004053 

Salary:  $63,990.48 - $132,025.08 / annually 

Posting Closing Date: 12/16/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Project and Performance Team Manager (Revenue Program Administrator I) – SES

Tallahassee

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: These three positions are in the Department of Revenue’s Child Support Program Compliance Process responsible for management of the Compliance Remedy Selection team; Case and Order Establishment Process responsible for the Establishment Process; and Customer Service Process. If you enjoy working with teams, data, and problem-solving, this may be the position for you. Your duties would include:

• Assisting team members and management with identifying areas in need of improvement, identifying root causes of performance issues, developing performance improvement plans and implementing those plans.
• Leading the development of operational plans in support of the Program’s strategic initiatives, strategic projects, and process projects.
• Initiating, developing, and implementing projects with the potential for program wide impact.
• Coordinating projects with operational processes, support processes, region team members and external partners.
• Developing and implementing procedures, work instructions and training for operations.
• Reviewing and analyzing activities to ensure operational actions are performed correctly and operational procedures are effective.
• Performing workflow analyses to identify and implement changes leading to improved business process efficiency.

MINIMUM REQUIREMENTS:  

• Currently employed with the Florida Department of Revenue.
• Two (2) years of experience in supervising team members or planning, directing, and coordinating work of team members.
• Two (2) years of experience communicating with and presenting information to internal and external customers verbally and in writing.
• Two (2) years of experience planning and evaluating program or operations processes, resolving identified productivity and quality concerns, and/or implementing process improvements.

PREFERENCES:

• Five (5) years of experience working in the Child Support Program.

SPECIAL NOTES:

• These positions are designated as Mission Essential and are required to be available to perform emergency or disaster-related duties which may require the incumbent to work additional hours over the regular work schedule.
• These posit