Manager Pool and Nightlife Operations- Full Time (Harrah's Atlantic City)

JOB SUMMARY: 

• Responsible for the day-to-day operation of Resort Pool, Pool Day Club and Pool After Dark.

 

DIRECTLY SUPERVISES:

Manager Nightlife Bar Shift

Manager Pool Shift

Management Trainee

Student Intern (seasonal)

Lounge servers

                                                                                            

KEY JOB FUNCTIONS:

• Works with Entertainment and other marketing areas, ensuring promotions and talent booked fits targeted demographic and are promoted through appropriate marketing channels
• Responsible for the supervision of all staff.  Ensures proper staffing and service levels are maintained
• Actively solicits new clientele; continuously evaluates and identifies potential business from existing and new clients.
• Responsible for Board of Health standards, cleanliness, organization, exceptional guest service and safe conditions 
• Responsible for all DGE, State, City regulations relating to his/her areas of responsibility.
• Ensures staff behavior, service provided to guests and appearance follow established policy.
• Responsible for training, developing, mentoring and evaluating job performance of staff.
• Maintain an appropriate individual training program with all staff members, ensuring a personalized interaction with each staff member to provide legendary leadership and Family Style Service.
• Ensures all disciplinary actions and performance reviews are completed and handled in a timely and efficient manner.
• Ensures that customer problems/complaints are handled in an effective, courteous manner. 
• Responsible for planning and executing catered events.  Works with WCC staff to execute all functions.
• Collaborates with Sales, Food &Beverage and Catering to ensure flawless execution for all events.
• Coordinates with Marketing and Food & Beverage departments to ensure flawless execution for all events 
• Keeps direct reports well informed and meets with each of them on a weekly basis.
• Enhances Pool revenues by developing activities, cabana salesmanship and maximizing food and beverage sales
• Understand commercial awareness in interactions with management and department members. 
• Works with Spa to ensure proper POS and guest amenities are maintained at all locations
• Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
• Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Leads the department with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
• Responsible for all outside vendor relationships including but not limited to promoters, beverage partners, 3rd party mechanics/technicians , menu companies, chemical companies etc.
• Ensures all onboarding processes are handled and completed in a timely manner
• Communicates with Director of Food & Beverage and remains in alignment with the overall food & beverage strategy
• Provides direction to the Pool Management staff and ensures that all Pool activities and job duties are performed according to established company and departmental policy and procedures
• Implements and oversees inventory control procedures.  Develops systems that ensure par stock waste is minimal.
• Maintains proper checking and cash handling procedures

 

 

EDUCATION and/or EXPERIENCE: 

Minimum two years’ experience in a high-volume, multi-faceted hospitality operation or hotel/country club pool. Red Cross Certified in CPR and First Aid, POM Pool Director Certified

 

QUALIFICATIONS:

• Excellent leadership, time management, interpersonal, oral and written communication skills
• Ability to multi-task as well as manage multi-faceted projects to successful conclusion