Data & Reporting Operations Manager

Company:

Marsh McLennan Agency

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Data & Reporting Operations Manager MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Data & Operations Reporting Manager, you’ll provide strategic oversight and direction for both MMA Analytics and Metric Insights. The successful candidate will be responsible for establishing and managing the reporting tool's roadmap, ensuring the accuracy and functionality of reports, collaborating with key stakeholders to enhance reporting capabilities and participating in implementation project work. This role requires a strong understanding of reporting requirements, testing strategies, and effective change management.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

Key Responsibilities:

• Strategic Oversight: Provide strategic oversight, direction, and a general roadmap for MMA Analytics to align with organizational goals. Establish navigation, features, functionality, and content guidelines for Metric Insights to optimize user experience.

• Requirements Documentation: Establish, document, and audit all requirements for reports, focusing on layout, functionality, and logic to ensure clarity and effectiveness.

• Reporting and Testing Strategy: Oversee a comprehensive testing strategy, including supporting resources and communication plans to ensure thorough testing of reports. Test reports for accuracy and manage stakeholder feedback ensuring all aspects of layout, functionality, and logic are addressed.

• Development Prioritization: Prioritize development efforts and negotiate compromises ensuring alignment with business objectives. Ensure existing reports are mapped to MMA's new reporting framework, ensuring a seamless transition and continuity of reporting capabilities. Establish and maintain nomenclature mapping for key reporting terms and calculations to ensure consistency and clarity across reports.

• Stakeholder Engagement: Showcase the suite of reports to key stakeholders addressing questions and providing insights into report functionalities. Serve as a key advisor and stakeholder for MMA Analytics, providing insights and recommendations to enhance reporting capabilities.

• Solution Implementation: Help identify report gaps and stakeholder requests for changes or enhancements, ensuring that reporting tools meet evolving business needs. Oversee the identification and implementation of solutions for report gaps, ensuring timely and effective enhancements. Provide final sign-off on reports prior to release, ensuring all requirements and stakeholder feedback have been incorporated.

• Insurance Expertise: Bring a strong background in insurance with a comprehensive understanding of all lines of business within the insurance sector, as you will need to cover all lines or partner with subject matter experts to develop key reports. Familiarity with Epic is important; you should know how to leverage Epic’s functionalities and understand how policies and related elements are structured within the reporting suit of capabilities.

• Collaboration: Collaborate with Business Process and Finance teams to understand the impacts of workflow and system changes on reporting requirements. Evaluate changes to established reports for impact on layout, functionality, and logic, including major updates to PowerBI.

• Security Guidelines: Establish security guidelines to protect sensitive reporting data and ensure compliance with organizational policies. Work with Access Management to ensure security is implemented accordingly.

• Change Management: Establish an effective change management and communication strategy to facilitate smooth transitions and updates. Evaluate major updates to reports and Metric Insights for their impact on end-users, ensuring usability and functionality.

• Procedure Manual Development: Help oversee the implementation of a procedure ma