Manager ll Customer Care

Anticipated End Date:

2025-07-18

Position Title:

Manager ll Customer Care

Job Description:

Manager II Customer Care

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance in Columbus, GA. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

AmeriBen is a proud member of the Elevance Health family of companies. We are a third-party administrator (TPA) of medical benefits, also providing medical management, human resource consulting and retirement benefits administration services.

The Manager II Customer Care will be responsible for providing oversight of customer service staff.

How you will make an impact:

• Responsible for establishing departmental policies and procedures.

• Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.

• Serves as mentor to lower leveled managers; serves as subject matter expert for other areas of the company as well as within the department

• Has accountability for deliverables of a third party or vendor; manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine people/equipment costs.

• Develops and manages annual operating budget; may be assigned to special project work consistent with the role and as dictated by the needs of the business

• Audits to monitor efficiency and compliance with policies; prepares specialized reports.

• Hires, trains, coaches, counsels and evaluates performance of direct reports.

Minimum Requirements:

Requires BA/BS degree and a minimum of 2 years previous management experience and a minimum of 5 years customer service experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Strongly prefer experience working in an engage plus customer care enviroment.

• Extensive call center experience in healthcare strongly preferred.

• For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc as stated by the Government Business Division in which they are employed

Job Level:

Manager

Workshift:

Job Family:

CUS > Service Operations

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insuranc