Content Strategist, CX Enablement

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates’ privacy and data security.  Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. 

  

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

  

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About the Team

The CX Readiness CoE is a pilar of the CX Enablement Organization. We focus on gaining efficiency through content lifecycle management and governance, driving predictability in the content experience and developing insights to measure content as a business asset. Through these key focus areas, we prepare CX workmates for customer interactions with relevant and timely content and learning experiences.

About the Role

Core Responsibilities

• Develop and maintain the Content Taxonomy Framework.

• Oversee the bill of materials and reporting related to the content taxonomy.

• Establish and enforce governance practices for content management.

• Design, create and deploy instructional materials for CX programs.

• Collaborate with various stakeholders to align content with program needs.

Additional Responsibilities

• Matrixed Organization Proficiency: Ability to thrive in a matrixed environment, effectively engaging with various departments and levels within the organization.

• Program Management: Drive and run program activities, including scope definition, scheduling and reporting.

• Problem-Solving: Drive discussions with cross-functional teams to align solutions with program objectives.

• Project Management: Independently develop and lead Smartsheet plans, including task management, dependencies, and reporting.

• Program Reporting: Build comprehensive status updates and reports, with a focus on metrics and storytelling to advise partners.

• Stakeholder Communication: Provide real time and regularly recurring communications to keep team members informed.

• Program Evangelism: Promote program understanding across internal teams and externally to cultivate collaboration and support.

About You

Basic Qualifications

• Governance of content taxonomy in an enablement environment

• Bachelor’s degree

• 5+ years of experience in content strategy, instructional design, or related field in a SAAS environment

• Advanced proficiency in Smartsheet and Google Suite

Other Qualifications

• Reporting and data analysis.

• Governance and compliance.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skill