Director, Application Support (Derivatives Technology)

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Global Derivatives Technology develops and supports xTrader, CIBC's cross-asset portfolio management platform. xTrader is a suite of .NET applications that feeds the bank's finance, regulatory, and risk management systems. CIBC's Capital Markets division provides integrated global markets products and services, investment banking advisory and execution, corporate banking and top-ranked research to corporate, government and institutional clients. Our business is growing in the United States, where we recently launched a convertible bond trading desk, an environmental products business, and an expanded prime services franchise. CIBC is a leading North American financial institution. Our 46,000 employees provide a full range of financial products and services to 11 million clients in Canada, the U.S., and around the world.

What You'll Be Doing

As a Director for Application Support in Derivatives Technology, you bring a solid expertise supporting complex derivatives platforms. You diagnose and resolve technical problems with xTrader and other applications used in Capital Markets. Escalate issues to internal developers, external vendors, or to our infrastructure partners. Provide timely updates to the affected traders and to technology managers. Gather business requirements, for example in anticipation of trading a new product. Liaise with the business analyst and project management teams. Act as an advocate for the front office in discussions with the broader technology team. Apply Information Technology Infrastructure Library (ITIL) practices for incident, change, and problem management. Manage major incidents in collaboration with CIBC's Enterprise Incident Management team. Support spreadsheet-based market data and pricing processes and test new application functionality before release. You also oversee operations team and vendors during application releases and build strong working relationships with traders, the broader technology team, and external vendors. Document processes and recurring issues. Share knowledge within the team.

CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you will be on-site 4-5 days at CIBC's 300 Madison Avenue trade floor in New York. Occasional work may be required on evenings, weekends, and holidays and work outside of business hours can be remotely. Travel to Toronto, Canada may be required annually.

How You'll Succeed

This is a challenging role that requires strong technical skills, an interest in capital markets, and the ability to work in a fast-paced trade floor environment. While your background should provide a solid foundation, we'll provide formal training, coaching, and networking opportunities to help you succeed.

Who You Are

• Technical Skills:  We are seeking a highly skilled Director for Application Support in Derivatives Technology with demonstrated expertise supporting complex Derivatives Platforms. You demonstrate strong, hands-on experience with both Commodities /Rates/ Equity Derivatives, with a proven ability to support and optimize technology solutions across these asset classes. An in-depth familiarity with the full lifecycle of a Derivative Trade—including Pricing, Risk and PnL. Advanced experience working with market data systems, with particular emphasis on Bloomberg and other industry-standard data sources. A history of leveraging technical and business knowledge to drive continuous improvement, stability, and efficiency in application support environments.

• Experience with a programming language like Python, Java, or C# would be helpful. Broad technical knowledge of Windows or Linux. High-level understanding of computer infrastructure, including TCP/IP networking. Experience with