Information Technology Generalist 1
Commonwealth of PennsylvaniaAbout the role
Posting number: CSSC-2026-51124-01541
Department: Executive Offices
Division: EX OA Entrprs Tchlgy Srvs Off
Job classification: Information Technology Generalist 1
Posting type: SCSC E&T Vacancy
Categories: IT and Computers
Summary
Do you like working in a fast pace environment, responsible for a large variety of work, performing complex problem solving, all while delivering high quality customer service? The Infrastructure and Economic Development Delivery Center, Technology Services Office is seeking a highly motivated IT (Information Technology) professional to join the Infrastructure team to support various technologies used to provide applications and services to employees and the citizens of Pennsylvania and support multiple Fleet Management facilities and users in Pennsylvania. Apply today and make a positive difference across several state agencies.Examples of duties
This position supports users and technology that keep agency operations functioning each day. The work includes troubleshooting, maintaining equipment, and ensuring systems run properly. As an Information Technology Generalist 1, you will perform the following duties:
- Technical Support: Assist users with hardware, software, and network issues across multiple locations
- System Maintenance: Install, update, and service devices such as workstations, mobile equipment, and peripherals
- Incident Resolution: Analyze and resolve IT problems and escalate complex issues when needed
- Network Tools Use: Operate administrative tools to monitor systems and identify root causes of technology issues
- Documentation Tasks: Record work activities and manage service requests through established ticketing systems
- Equipment Coordination: Manage setup, testing, repair, and replacement of technology equipment for supported sites
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 7:00 AM to 3:00 PM, Monday - Friday, with 30-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, ad hoc. Employee is approved as a Part-Time Teleworker who works from Headquarters on a regular basis but must request and secure the supervisor’s consent in advance of scheduling a day to Telework. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Qualifications
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
- One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
- An equivalent combination of experience and training.
Other Requirements:
- This particular position al
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