Health System Account Manager

Health Systems Account Manager
 

Do you enjoy building successful customer relationships?
 

Would you like to deliver a sales strategy that creates growth within the healthcare space?
 

About our Team
 

Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; preparing more medical and nursing students with effective tools and resources; curating and delivering insights that help clinicians improve patient outcomes; and supporting a more personalized and localized healthcare experience. All for the benefit of every patient.
 

About the Role
 

As an Account Manager, you'll partner with your accounts, calling on key stakeholders to measure and improve client satisfaction of our products. You will provide excellent customer support and value-added services to ensure retention and renewal of our customers. You will build and manage relationships to identify opportunities for sales of new and additional Solutions products.
 

Responsibilities
 

• Building and maintaining effective long-term relationships and a high degree of satisfaction with key senior-level decision makers and influencers. (May include major strategic customers.)
• Exercising independent judgement with minimal supervision to develop strategies focused on customer retention, risk mitigation strategies, and renewal maintenance.
• Identifying key contacts and decision makers within customer organizations. Understanding their key priorities and driving value for our customers via frequent Health Checks and Business Reviews.
• Achieving and increasing revenue targets per account by creating demand for Elsevier’s products. Leading the negotiation of price and contract terms to ensure a win/win outcome for both Elsevier and the customer.
• Serving as the main point of contact between potential customers and Elsevier. Advising and providing subject matter expertise on Clinical Solutions products based on the needs of key stakeholders.
• Collaborating with all internal stakeholders (e.g., legal, sales operations, finance, credit control, commercial, and product) and cross-functional teams in support of customer satisfaction.
• Performing effective product demonstrations remotely to promote, drive, and deliver on product strategies. Monitoring your territory and educating yourself on any changes in products and/or services as well as market trends for assigned accounts.
• Collecting and entering all customer information accurately into assigned systems. Providing accurate reporting and forecasting of renewals and assuring all compliance procedures are followed.

Requirements
 

• Have successful Account Management, Project Management and/or Sales experience with a proven track record paired with experience selling a technology-based product to hospitals or health systems.
• Experience in cold calling, or inside account management experience with a proven track record.
• Able to proficiently use CRM SalesForce.com +
  Microsoft Back-Office systems (Excel, Word, PowerPoint, Access.)
• Able to think strategically, utilize leadership skills, and thrive in a dynamic, deadline-driven environment. Demonstrate sharp analytical skills to recognize potential sales obstacles and recommend solutions.
• Able to thrive in a collaborative environment with teams. Learning, sharing knowledge, designing strategies to solve problems, and implementing solutions.
• Be self-motivated with a keen desire to learn and improve industry knowledge and share insights with customers. Possess a natural ability to build and maintain relationships with stakeholders and customers across the organization.
• Have excellent presentation, communication, organizational, and analytical skills along with a customer-focused mindset.
• Able to travel overnight. Generally, up to 25% of the time or, based upon the needs of the business and our customers.

Work in a way that works for you
 

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medica