Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Manager Senior within PNC's Retail Lending organization, you will be based in Pittsburgh PA, Cleveland OH, Chicago IL, Atlanta GA, Wilmington DE, Charlotte NC, Tysons Corner VA, or Kalamazoo MI. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

PNC is seeking to transform its credit card business into a differentiated national issuer. With the backing of a top 5 bank and significant investments in product development and technology, PNC seeks talent that is passionate about driving change, exceeding customer expectations, and delivering great products to bring this transformation to life.

The Product Manager Sr – Credit Line Manager Sr. will be the strategic leader to help reduce high risk credit exposure through credit line decrease, and closure strategies. Responsibilities will include outlining success metrics, understanding data attributes and impacts within the program. Additional responsibilities include ensuring we have the right technology to deliver strategy and utilize technology to its fullest extent, formulating policy for the strategy, and measuring progress to goals, and sharing that within the organization.

Candidate should have strong credit risk knowledge and related experience in understanding key concepts related to net credit loss and risk / reward tradeoffs to contribute to the success of the portfolio through the credit / economic cycles. Strong communication skills and ability to build effective partnerships with key internal business contacts will be critical to the success of the role.

Job Description

• Drives business and financial results through the selection, design, development and promotion of new and existing products or experiences utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
• Uses knowledge of emerging technologies to deliver products to customers through all applicable channels. Prioritizes and makes decisions regarding product recommendations. Develops business case, business plan and roll-out of specific products or experiences.
• Monitors the marketplace to assess product, technology, and market trends to identify a market need or opportunity. Recommends new products or enhancements to existing products or experiences and develops and designs innovative features. Manages the development, production, roll-out, pricing or promotion of specific products, and recognizes, anticipates and resolves operational and process problems that arise.
• Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners. Participates in client-facing and external stakeholder activities to ensure all product offerings or experiences meet strategic goals. Develops product-specific marketing initiatives. Supports risk management, compliance and audit needs as part of the first line of defense.
• Drives business, financial and customer experience results of new and existing products and recommends modifications in product features and/or marketing to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifica