CSR/Order Processor

Position Purpose:

We are looking for a detail-oriented and highly organized CSR/Order Processor to join our fast-paced operations team. In this key role, you will support both customer and sales teams by ensuring smooth order processing and effective logistics management. The ideal candidate will handle customer orders, coordinate shipments, and manage various administrative tasks.

General Information:

• Department: Operations
• Type: Full Time
• Location: Confidential

Essential Job Functions:

• Respond to incoming calls and emails from customers, vendors, and internal teams.
• Process customer orders in the ERP system.
• Coordinate shipment logistics between the warehouse and customers.
• Submit claims for damaged goods during transit.
• Assist with additional administrative tasks as required in the office.

Minimum Requirements:

• Proficient in Microsoft Office and Outlook.
• Minimum of 2 years’ experience in order processing, customer communication, and logistics management.
• Excellent organizational skills with a keen eye for detail.
• Ability to work independently and manage tasks effectively.
• Capable of handling multiple tasks/orders concurrently.
• Strong communication and teamwork abilities, especially in remote work settings.
• Adept at following instructions and ensuring accuracy in task completion.

Preferred Qualifications:

• Experience with ERP software
• Experience in the ingredients or a related industry, with a supplier, distributor, or manufacturer, is a plus but not required.