Senior Key Account Manager - Costco

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Sales​

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

The Senior Key Account Manager supports Costco and will have the accountability to drive the customer strategy for executing business growth. Playing a key leadership role in the Sales team, you will oversee the achievement of customer and channel plans by overseeing the full lifecycle customer business management.

 

The Essential Home Team has the purpose to “make your house a home!”  We will be nimble, and action-oriented team as we attack opportunities to expand organically and inorganically.  Our team members will own their business, spot opportunities to innovate and scale, be focused on what matters, move boldly at pace, actively listen and learn, and speak directly.  We will embrace the founder mindset to drive accelerated growth.
 

Your responsibilities

• Develop and manage customer relationship with buyer(s); contribute to customer strategy ensuring local Reckitt business objectives are achieved
• Achieve / exceed all key sales measures and target for the national account (Net Revenue, Company Operating Profit, Net Working Capital and trade spend)
• Work in close partnership with brand marketing to ensure development and implementation of customer category strategy and best-in-class 4P execution
• Partner with Demand Planning to ensure customer service levels are met / exceeded
• Develop promotional strategy in customers, and promotional execution (including trade budget management, range and space optimization)
• Manage customer negotiations in relation to Reckitt commercial strategy and customer’s trading terms
• Overall Continuous Improvement - identifying opportunities for efficiency and profitability and overall improvement in the management of categories
• Develop and lead advanced customer engagement strategy including joint business planning, innovation and day to day business
• Identify growth opportunities in Costco, Chainwide or Regional opportunities

The experience we're looking for

• A Founders mentality
• 4 year college degree preferred or equivalent management experience 
• 8-10 years related sales experience
• Previous large account management experience with a Top 6 retailer, Costco experience preferred
• Ability to travel required
• Strong knowledge of sales function processes and cross-functional exposure to other Reckitt business operations
• Excellent commercial and financial acumen
• Strong knowledge of syndicated data and customer management process, as well as Microsoft Office
• Excellent communication, presentation and negotiation skills
• This role is not currently sponsoring visas or considering international movement at this time

 

#LI-Hybrid

The skills for success

Customer-Centric Leadership, Strategic Thinking, Customer Experience Management, Cross-Functional Collaboration with customer needs, Customer Satisfaction and Retention, Customer Insights, Communication Skills, Leadership, Strategic Partnerships, Innovation, Change Management, Analytical Skills, Results-Driven, Adaptability.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognize, appreciate and reward your work for deliveri