Client Enablement Manager

Overview

In partnership with client-facing teams, the Client Enablement Manager serves as an intermediary between clients and development, with a focus on client-centric project management, troubleshooting and escalation. This role will also build and sustain customer relationships through supporting delivery of these projects via rapid evaluation and complete resolution of technical inquiries and requests. This role will additionally support clients through requirements gathering for software tools that will increase the efficiency of testing and claims analysis.  They will also contribute to continuous improvement of the work management processes.  In the bigger picture, the Client Enablement Manager will ensure that existing clients increasinly recognize the value of Cotiviti’s solutions & partnership. 

Responsibilities

• Develop targeted project / action plans and associated communication, ensuring the completion of tasks both within Cotiviti and at the client 
• Create and maintain project status through collaboration with the project team 
• Review deliverables prepared by the team before delivery to clients 
• Collaborate with internal client services teams and client contacts to understand the client’s internal product and software release cycles and plans 
• Analyze clients’ releases and testing plans against Cotiviti’s and devise viable strategies to coordinate both 
• Coordinate multi-product planning across multiple internal and client teams 
• Collaboratively ensure alignment across internal Cotiviti teams by addressing questions and documenting decisions 
• Maintain a mapping of client-facing test environments, tracking key attributes of each environment such as deployed products, deployed software releases, deployed rule sets, and specific technical configuration options 
• Maintain a calendar of client releases and the expected environment needs for each 
• Communicate sensitive information tactfully, protecting company confidential or HIPAA-related information 
• Resolve and / or escalate issues in a timely fashion 
• Work with the Client Lead and Cotiviti partnering teams to mitigate teamwork and communication problems 
• Keep track of lessons learned, sharing those with the Client Lead, team manager & other relevant parties 
• Minimize company exposure and project risks while identifying opportunities for improvement and making constructive suggestions for change 
• Behaviors: 
  • Presents information and ideas in a thoughtful and compelling manner using clear and concise verbal and written communications
  • Reinforce our high-performance team culture through servant leadership 
  • Share information freely, openly and honestly 
  • Seek to understand the perspectives of others 
  • Set clear priorities, take action, stay focused and overcome barriers to deliver expected results 
  • Evaluate critical information needed to understand problems, determine probable causes and develop workable solutions 
  • Accurately assess the costs, benefits and risks associated with alternative courses of action and make high quality and timely decisions 
  • See emerging patterns and opportunities, adapting quickly and easily to new information, changing conditions or unexpected events, make recommendations to team leadership and facilitate / communicate changes across the team or organization to drive adoption 
• Complete all responsibilities as outlined in the annual performance review and/or goal setting 
• Complete all special projects and other duties as assigned 
• Must be able to perform duties with or without reasonable accommodation  

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.  

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or technically related discipline or equivalent experience. 
• 3-6 years’ experience in information technology and project management. 
• Minimum 3 years of related client-facing project management experience required. 
• Knowledge of project management, SCRUM and agile software development practices. 
• Proven experience in management, planning, risk assessment and mitigation and change control with ability to manage multiple projects and meetings in a fast-paced environment with internal and external teams. 
• Experience managing project life cycle from initial proof of concept through approval, development, delivery and implementation.