Customer Success Manager

About Us:    Verifiable is a provider credentialing and network monitoring platform, delivery industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. We are a top Salesforce partner, winning the 2024 Salesforce Partner Innovation Award, and also were named to Inc. 5000 2025, the most prestigious ranking of America's fastest-growing private companies. We work with leading healthcare organizations such as Humana Dental, Talkspace, Headway, Empower Pharmacy, and many others.   Verifiable is a fast-moving, early-stage team that values impact, ownership, and follow-through. Everyone here rolls up their sleeves, dives into ambiguity, and takes end-to-end responsibility for meaningful work. Priorities shift, problems aren’t always perfectly defined, and we move with urgency—so we look for people who are energized by hard problems, rapid learning, and stepping in wherever the team needs support.   We’re collaborative and human, but we keep a high bar. If you thrive in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory, you’ll feel right at home here.

Verifiable is seeking a Customer Success Manager to drive customer satisfaction, retention, and growth across a portfolio of customers. This role will serve as a primary point of contact, supporting onboarding, driving adoption, identifying growth opportunities, and ensuring customers realize value from Verifiable.

You’ll work cross functionally with Product, Solutions, Enablement, and Support to deliver a strong customer experience and build long term relationships.

Key Responsibilities

• Develop advanced product knowledge of Verifiable’s suite of products and advise on product best practices and techniques to drive adoption and customer ROI.

• Proactively manage customer relationships from implementation hand-off through renewal and beyond.

• Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.

• Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.

• Lead Quarterly Business Reviews to demonstrate ROI to executive-level stakeholders, align on current and upcoming business objectives, and share key product updates to drive greater customer value.

• Proactively assess customer risk and barriers to value realization. Play a leading role to diagnose causes of customer challenges, create remediation plans and guide the execution of customer recovery plans.

• Support renewals through regular quarterly account reviews and business planning.

• Collect customer product requests and contribute to Verifiable’s development process. 

• Provide ongoing recommendations and serve as the voice of the customer to internal teams.

• Contribute to internal growth initiatives for the CSM and other teams.

Qualifications

• 3+ years of experience in a customer success or account management role, preferably in an enterprise SaaS environment.

• Strong knowledge of Salesforce, including custom configurations and integrations preferred.
• Solid understanding of technical concepts to provide high-level guidance with implementation and solutions.

• Ability to thrive in a fast moving, rapidly transforming  environment. 

• Proven track record interacting and partnering with C-level, VP, and Director level clients. 

• Outstanding interpersonal skills with a broad range of external and internal teams.

• A strong sense of ownership and demonstrated history driving outstanding customer outcomes.

• Ability to communicate effectively via phone, web conference, and in writing.

• Bachelor’s degree in a related field or equivalent years of proven experience required.

More About Verifiable: We’ve grown to almost 150 employees in 5 years. Steady revenue growth allowed us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding. We value the many benefits of remote work, so we’re fully distributed across the US and internationally. Benefits include Health/Vision/Dental plans, unlimited PTO, new Apple equipment, and startup equity as part of your comp package.