Shift Lead - JOMAX

Position Summary

Are you a dynamic leader with management experience and a passion for coaching and inspiring teams? Our Shift Lead provides hands-on experience in every aspect of car wash operations.

As you progress through training, you’ll gain increasing responsibility, ultimately mastering day-to-day operations and becoming accountable for the overall success and profitability of a Super Star Car Wash location. This is your chance to build a career where growth, leadership, and innovation take center stage!

Through this program, you will:

• Gain real-world leadership experience
• Gain in-depth knowledge of operations, customer service, and team management
• Cultivate the skills necessary to lead and manage high-performing teams

P.S. – You will need to like working outdoors, as this role involves spending the majority of the time outside.

Essential Duties / Tasks / Responsibilities

(These responsibilities must be able to be performed with or without reasonable accommodation)

Customer Service Responsibilities

• Rollout the red carpet by being friendly to customers and handling vehicles with extreme care
• Communicate effectively at all levels with employees, customers, peers, and management

Operations & Compliance Responsibilities

• Learn to execute open and close duties and follow designated procedures
• Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures and report safety or maintenance issues to management
• Understand Quality Control factors associated with customer’s overall experience, products and services, scheduling / labor cost control with respect to historical performance & seasonality
• Facilitate and assess damage claims
• Ensure compliance with all laws, rules, regulations, and policies at Local, State & Federal levels
• Support company initiatives, including but not limited to marketing, promotions, sales, customer service, and talent management initiatives
• Completing tasks associated with location cleanliness such as sweeping, replenishing, mopping, cleaning, and/or minor landscaping work as directed by leadership
• Keep the entire property spotlessly clean and organized
• Other duties as assigned

Leadership & Employee Development Responsibilities

• Learn our coaching / training model
• Motivate employees to complete job