Cust Svc Support Rep-Client (remote M-TH 9-6pm and Fri 8-5pm EST)

Job Description

CUSTOMER SERVICE SUPPORT REPRESENTATIVE – CLIENT BILLING 

 
Labcorp is seeking a Client Customer Service Support Representative to join our team! Labcorp's Revenue Cycle Management Division is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you! 

 
Job Description 

This Client Customer Service Support Representative will join our Contact Center team for Client AR & Customer Service in RCM. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. 

 

RESPONSIBILITIES 

• Follow approved SOP’s to update and provide necessary information to resolve denied claims 

• Continuous evaluation of current policies and SOP’s and give recommendations for process improvements 

• Handle sensitive information in a confidential manner 

• Reading and understanding of explanation of benefits or correspondence 

• Document all activity made to a claim 

• Communicate via telephone with a physician, insurance company and patients 

• Utilize tools to verify eligibility, claim status and/or to obtain better billing information 

 

REQUIREMENTS 

• High School Diploma or equivalent 

• REMOTE WORK:  

• Dedicated work from home space  

• Ability to manage time and tasks independently while maintaining productivity  

• Previous medical and/or call center experience a plus.  

 

Technical Requirements  

 

• Internet download speed of at least 50 megabytes per second  

• No satellite internet  

• Ability to connect equipment to router/modem with Ethernet cord.  Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.  

 

 

 

 

Why should I become a Customer Service Support Representative at Labcorp?  

 

• Work from home opportunity! 

• Generous paid time off!  

• Medical, Vision and Dental Insurance Options!  

• Flexible Spending Accounts!  

• 401k and Employee Stock Purchase plans!  

• No Charge Lab Testing!  

• Fitness Reimbursement Program!