Business Analyst

Company

Federal Reserve Bank of Cleveland

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to operations, technology, product and industry engagement, enterprise services, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

We seek leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community

To be considered for this role, candidates must be a U.S. citizen.

Business Analyst

Organizational Expectations:

As a business analyst as part of FRFS, you will use business knowledge and analytical abilities to provide recommendations, insights, and tactical/strategic plans to drive business decisions. You may lead implementation of those solutions and perform other duties to support the business as necessary.

General Responsibilities:

• Writes and/or edits communication deliverables for the Bank or department, across a variety of communication mediums.

• Uses data analysis to support decisions on group operations, strategic planning, and business issues

• Collects, models, analyzes, and interprets data; identifies and interprets trends and patterns in datasets to locate influences

• Develops forecasts, insights, and recommendations based on business data and knowledge of business processes/operations

• Prepares and evaluates alternative business workflows; participates on implementation of those workflows

• Partners with key stakeholders, sometimes including external parties, to assess and address internal needs and to model the outcome of potential business strategies

• Participates on team projects/programs to address business issues

• Monitors and analyzes solution metrics to ensure business satisfaction

• May design or deliver training and training materials to internal and external stakeholders

• Creates specifications for reports and analyses based on business needs and requirements or available data elements

• Researches external best practices and suitability for internal application

• Performs other duties as assigned or requested.

• Adheres to the Bank's attendance policies through regular and prompt attendance.

Education and Experience:

• Bachelor's degree and a minimum of 3 years of related work experience, or

• Associate's degree and a minimum of 5 years of related work experience

Knowledge and Skills:

• Expert written, verbal, and multimedia communication 

• Knowledge of the group’s operations, systems, and controls

• Knowledge of clients to which the group provides products/services, as necessary

• Experience working independently to complete projects

• Experience collecting, transforming, analyzing, and reporting data to drive business decisions

• Experience working cross-functionally to meet internal and/or external stakeholder needs

• Proficiency in MS Office Suite, including SharePoint administration

• May require proficiency in visualization software e.g., Tableau