Patient Advocate

Department:

05722 GCMG Concierge Care: Southpark - Concierge Care: Adult

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday - Friday 8:00am - 5:00pm

Pay Range

$21.85 - $32.80

Essential Functions

• Answers multi-line telephone, provides routine information to callers and patients, takes and relays  messages .
• Contacts patients by telephone to confirm scheduling information and communicates patient schedules and changes to the appropriate staff.
• Performs patient check-in and initial patient registration tasks and ensures accurate completion of forms.
• Collects patients' post charges and payments. Completes patient receipts in a timely fashion.
• Orders, monitors and stocks all office supplies including retail items.
• Processes incoming and outgoing mail and supply deliveries.
• Manages medical records system.
• Manages Clinic schedules

Physical Requirements

Work requires reaching in front of body to operate telephone,  computer, copier, and fax machine. Work requires long periods of sitting, frequent bending and pivoting to perform filing and office activities and reaching overhead occasionally. Must be able to lift documents or supplies weighing 1-10 pounds frequently, 11-20 pounds occasionally, and 21-50 pounds rarely. Work requires frequent use of fingers and both hands, speaking with clear diction, hearing and vision at close-up ranges (24 inches). Works in a fast paced office environment. Employee is responsible for working in a safe manner. 
 

Education, Experience and Certifications

• High School Diploma or GED preferred. 1 year medical office administration, customer service, or a related healthcare support role preferred. Experience with medical terminology, and strong computer skills  required.  organizational, time management, professionalism. Exceptional communication skills empathetic, clear, patient, and solution‑focused. Strong interpersonal skills with a commitment to high‑touch, concierge‑level service. Knowledge of insurance processes, medical terminology, and healthcare office workflows is a plus. Ability to multitask, prioritize, and remain composed in a fast‑paced environment . Proficiency with electronic health records and modern communication tools

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois;